At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https: //www.jnj.com

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Johnson & Johnson's Medtech is looking for the best talent for a Sr Manager, Deliver Operations. The role is a full-time position and will be located in Santa Clara, CA with an expectation of being in the office 4+ days per week.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https: //www.jnj.com/medtech

Robotics and Digital Solutions (RAD), is part of Johnson & Johnson Med Tech. At Johnson & Johnson Robotics and Digital Solutions, we are changing the trajectory of health for humanity, using robotics to enhance healthcare providers’ abilities and improve patients’ diagnoses, treatments, and recovery times. Johnson & Johnson Robotics was established in 2020 with the integration of Auris Health, Verb Surgical, C-SATS, and Ethicon. It comprises three key med-tech platforms: Flexible Robotics (MONARCH®), Surgical Robotics (OTTAVA™), and Digital Solutions. Join our collaborative, rapidly growing teams in the San Francisco Bay Area (Santa Clara and San Jose), Cincinnati, and Seattle. You’ll collaborate on breakthrough medical technologies that unite multiple subject areas to build a connected digital ecosystem that advances medical professionals’ skills and improves patient outcomes.

Reporting to the Director, Deliver RAD, the Sr. Manager will lead critical strategic projects and initiatives to support the OTTAVA Surgical Robotics program. This role is pivotal in refining and improving best-in-class Deliver standards, protocols, and strategies to help define the future processes for Surgical Robotics that is both scalable while also ensuring an exceptional customer experience.

Key Responsibilities:

• Drive the execution of strategic projects
• Lead core areas of responsibilities in the Deliver/ Logistics function both from an operational and strategic perspective
• Develop and implement operational standards, protocols, and processes to optimize efficiency and customer satisfaction for future commercial launch activities
• Manage all on-site Deliver field activities related to all future installations and de-installations, supporting our Service and Commercial organizations
• Represent Global Deliver RAD Team when working closely with global J& J affiliates to plan out implementation and launch excellence activities

Ideal Candidate Profile:

The successful candidate will possess strong leadership capabilities and extensive expertise across all core aspects of the Deliver processes, including, but not limited to, warehouse and distribution, transportation, customer service, network planning, and import/export. They will also have a solid understanding and experience with global operations within a large multinational organization, working collaboratively across supply chain functions and other departments across multiple regions and time zones. Additionally, the ideal candidate will have gained experience in related supply chain areas such as Integrated Business Planning and Manufacturing. Experience in the direct distribution of Surgical Robotics is highly advantageous. The candidate must demonstrate robust financial acumen, problem-solving skills, and scenario-building expertise. Excellent collaboration, managing ambiguity, and communication skills are essential to thrive in this dynamic and global environment.

Major duties & responsibilities:

Strategic Projects

• Lead assigned projects end to end from a Deliver perspective, collaborating cross functionally with the broader Supply Chain and working closely with Service and Commercial organizations
• Work closely with Director to define strategic roadmap of investments and decision points needed to support the Ottava program
• Report out key project status, risks, deliverables, and activities within overall schedule
• Manage budgets both operating and capital expenses in-line with expectations

Customer Experience and Distribution Network Strategy

• Partner closely with Director to define critical KPI’s and customer experience metrics across all facets of the Deliver Pillar
• Analyze distribution network and overall capacity; identify areas of opportunity to improve service levels
• Capture and analyze voice of customer, both internally and externally to develop targeted solutions and effective implementation plans
• Create new Deliver Dashboards for managing performance on a weekly, monthly and quarterly basis

Capital Delivery Operations

• Responsible for managing all aspects of the defined Deliver Installation or de-installation activities for customers inclusive of coordinating with Service and Commercial organizations
• On-site management during loading and unloading of capital systems
• Supervising 3PL providers and being primary point of contact while at J& J Customer sites
• Resourcing, load planning, and aligning schedules across the Deliver teams

Global Johnson & Johnson Affiliate

• Lead targeted implementation efforts for all Deliver global activities
• Primary point of contact for all global teams to help support execution, timelines, etc
• Coordinate directly with Launch excellence teams and maintain timelines, activities and deliverables with Project Management Organization

Qualifications

Education:

• University Bachelor’s degree or equivalent

Experience and Skills:

Required:

• 10+ years related experience with 5+ years people leadership experience
• Experience across Deliver Operations (Warehousing/ Distribution, Transportation, Customer Service, Distribution Network Analysis)
• Experience across at least two other supply chain functional areas is essential (Plan, MAKE, or Source)
• Experience with ERP (SAP/APO/SNP) and Warehouse Mgmt Systems (WMS)
• Experience working on large Capital System supply chains

Preferred:

• MBA or advanced Degree is preferred
• Experience with Systems Implementation projects (WMS, TMS, ERP, OTC)
• Surgical Robotics Distribution Logistics Experience
• Green belt Six Sigma certification and Supply Chain Certification (APICS/IBF) desirable
• Onsite experience with customers or field work within the healthcare sector

Other:

• English Fluency required
• Travel Requirement 20-25% and potentially short notice (Domestic and International)
• Microsoft Office Suite (Power Point, Excel etc.)
• Ability to develop, coach and guide a team in the execution, strategies and realization of functional and company goals without direct reporting
• Demonstrated ability to navigate ambiguity and adapt by course-correcting plans as needed in response to changing circumstances
• Ability to forge collaboration across all levels of the enterprise and externally.
• A strong communicator with the ability to communicate clearly, making the complex clear and compelling to all levels of the organization in both written and oral forums.
• Ability to influence at all levels within Supply Chain, Commercial, and Finance organizations and other key cross functional partners in a matrix environment and externally.
• Demonstrates deep knowledge of best practices and benchmarks, corporate objectives, and resource availability to identify and prioritize continuous improvement projects.
• Incorporates an integrated understanding of end-to-end Supply Chain to anticipate cross-functional impacts, interdependencies, and trade-offs.
• Has strong business acumen – deeply understands the business, portfolio, markets, customers, challenges, and demands.
• Has a solid understanding of financial flows and associated product flows including tax strategies

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.]

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https: //www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

The anticipated base pay range for this position is:

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