About InterContinental Los Angeles Downtown

As the tallest building west of Chicago, InterContinental Los Angeles Downtown will forever elevate the city skyline. Located in the epicenter of downtown’s historic financial and arts district, and mere blocks from Staples Center and L.A. Live, InterContinental Los Angeles Downtown leads the way as the new architectural icon of luxury hospitality.

The hotel features 889 guest rooms including 109 suites, and a host of culinary venues, including La Boucherie, an elegant American steakhouse with a French twist; Sora, an upscale, intimate sushi restaurant; Dekkadance, an all-day dining international market experience; and Spire 73 – the tallest open-air rooftop bar in the Western Hemisphere – located atop the 73rd floor, boasting breathtaking 360-degree views.

Bedecked in sustainable design, the hotel is the first LEED-Gold certified building in downtown Los Angeles for Building Design and Construction.

InterContinental Los Angeles Downtown has received awards from US News & World Report, Condé Nast Traveler Readers' Choice, Travel + Leisure World's Best, AAA Four Diamond, Wine Spectator, Meetings Today, and more. La Boucherie is also a Michelin Guide recommended restaurant.

The hotel offers a 70th-floor sky lobby, 13, 000 sq. ft. fitness center, Club InterContinental Lounge, and outdoor pool, as well as over 100, 000 square feet of indoor/outdoor meeting and event spaces, including a 21, 500-square-foot elegant Wilshire Grand Ballroom. From intricate light fixtures inspired by L.A.’s infamous freeways to billboard-inspired headboards in each guest room reflecting L.A.’s classic beach towns, foothills, car culture and urban scene, the hotel aims to bring a fresh, iconic and elevated perspective of Los Angeles to travelers and locals alike.

Role Purpose

As HR Director, you’ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You’ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life. You'll also coach the General Manager and leadership team on all people-related issues.

Key Accountabilities

People

• Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
• Educate and train managers on HR disciplines to foster productivity and enhance performance
• Welcome and conduct new team member orientation.
• Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
• Ensure hiring standards and applicable laws and regulations are followed.
• Build great relations with outside contacts.

Financial

• Help create and work within the HR budget.
• Monitor staffing and labour standards to manage costs.
• Mitigate financial risks associated with employee relations issues.
• Identify and analyse local compensation and benefits practices to ensure financial competitiveness.

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
• Ensure compliance with relevant employment laws and hotel or company policies and procedures.
• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
• In a union environment, may manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

Accountabilities

This is the top HR role in a large, luxury, resort, or major flagship hotel with extensive facilities and services, a number of major outlets, and catering and convention facilities. Typically manages HR colleagues and admin team.

Key Skills & Experiences

• Bachelor’s degree / higher education qualification / equivalent
• 6 years’ of related experience in HR .
• Must have hotel union experience
• Some supervisory experience also preferred
• Professional HR designation preferred
• Ability to maintain confidentiality to the extent possible in all HR related matters
• Must speak local language(s)
• Other languages preferred
  

The salary range for this role is $175, 000 to $190, 000. This job is also eligible for bonus pay.

We offer eligible employees a comprehensive package of benefits, including paid time off, medical, dental, vision, 401k, and other benefits.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all the responsibilities or qualifications of the job.