The prestigious Beverly Hilton is looking for their nextFront Office Manager!

Beverly Hilton - Opened in 1955 by distinguished hotelier Conrad Hilton, The Beverly Hilton, a Forbes Four-Star hotel, combines the excitement and entertainment of Hollywood with the prestige of Beverly Hills. Nestled at the crossroads of the iconic Wilshire and Santa Monica Boulevards, the hotel features guestrooms designed to evoke the best of relaxed Californian living, including 101 suites with panoramic city views and inviting indoor-outdoor living spaces as well as nine private luxury suites within The Penthouse Collection.

The hotel's renowned International Ballroom plays host to glamorous annual events including the Golden Globe Awards Show, which has been held at The Beverly Hilton for over 50 years, the Oscar Nominee Luncheon, Pre- Grammy Gala, and the Milken Institute's Global Conference.

From dazzling red-carpet events and business meetings to relaxing vacations and key moments in Hollywood history, The Beverly Hilton remains the place to see-and-be-seen.

• Shift: Primarily PM and Overnight Shift, weekdays, weekends and holidays. Must have full availability to cover other shifts as needed
• Classification: F ull-Time
• Salary Range: The annual salary range for this role is $70, 000 to 75, 000 and is based on applicable and specialized experience and location.

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What will I be doing?

The Front Office Manager will report to the Director of Front Office Operations and oversee a team of 40-50 union team members including Guest Services, PBX, Bell, Concierge, and Door.

This role primarily involves PM and overnight shifts but may occasionally require coverage of other shifts, so full availability is essential. The ideal candidate should have previous Hotel Front Office experience, with a preference for those familiar with Hilton systems.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

What are we looking for?

The ideal candidate will have the following attributes:

• At least 1 year of Hotel Front Office experience required
• 2 or more years of Supervisory/Management experience required
• Open schedule availability required
• Managing in a unionized environment preferred
• OnQ experience preferred
• Luxury Hotel experience preferred

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

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