Embassy Suites by Hilton Los Angeles International Airport South is seeking an experienced Front Desk Supervisor who is passionate about delivering exceptional guest service. This role provides daily leadership and guidance to the front desk team, ensuring a consistently high level of hospitality in alignment with Hilton brand standards.

What will I be doing?

As a Front Desk Supervisor, you will provide leadership and guidance to the Guest Service Agent team during your assigned shift, ensuring consistent, high-quality service in support of the hotel's commitment to outstanding guest experiences and financial performance. Key responsibilities include:

• Supervising Front Desk Operations - Oversee Guest Service Agents to ensure smooth and efficient operations throughout the shift.
• Communicating Expectations - Provide clear verbal and written direction, assign tasks, and coach team members to improve performance.
• Resolving Guest and Team Member Issues - Apply sound judgment and creative problem-solving to address concerns while upholding company standards and maintaining strong guest relations.
• Covering MOD Responsibilities - Manage the front desk, respond to guest concerns, handle emergencies, and implement appropriate resolutions using discretion and leadership.
• Delivering Exceptional Guest Service - Greet guests promptly with a warm, sincere welcome; communicate clearly; and actively listen to understand guest and team member needs.

Pay Range: The starting hourly wage is $23.00 per hour and is based on applicable and specialized experience and location.

What Are We Looking For?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is driven by Team Members who stay true to our Vision, Mission, and Values. We look for individuals who demonstrate these core Hilton Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We take responsibility for our actions and decisions.
• Now - We operate with urgency and discipline.

In addition, we seek candidates who demonstrate the following key attributes:

• Strong guest-service skills, including the ability to work with internal and external customers who may require patience, tact, and diplomacy to resolve concerns and gather accurate information.
• Basic mathematical proficiency and the ability to use a calculator to perform moderately complex calculations accurately.
• Effective listening and English comprehension, enabling clear understanding of instructions and information.
• Ability to observe and respond to emergency situations, including adequate hearing and vision.
• One year of Front Desk and supervisory experience in hospitality or a related industry is preferred.

What Will It Be Like to Work for Hilton?
Hilton is proud to offer an award-winning workplace culture. We support the mental and physical well-being of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment. Our innovative programs and benefits include:

• Access to your pay when you need it through DailyPay
• Health insurance
• Career growth and development opportunities
• Team Member Resource Groups
• Recognition and rewards programs
• Go Hilton travel discount program
• Best-in-class Paid Time Off (PTO)
• Supportive parental leave
• Employee Stock Purchase Program (ESPP) - purchase Hilton shares at a 15% discount
• Debt-free education: access to a wide range of education credentials (college degrees, high-school completion, English language learning, digital literacy, professional certificates, and more)

Benefits may vary depending on position classification and union status.
Equal Opportunity Statement
Embassy Suites by Hilton - LAX South is an Equal Opportunity Employer (M/F/Veteran/Disability/Sexual Orientation/Gender Identity). The employer will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.