Donation Pick Up Associate

WHO YOU ARE You're someone who people can rely on, and you're always there when they need a helping hand. You're looking for a new position where you can make a difference in your life, the lives of others, and the world. In return, you seek an organization that appreciates your individuality and supports you as a member of a diverse and talented team. WHO WE ARE Habitat for Humanity of Greater Los Angeles has been an active affiliate of Habitat for Humanity International for more than 30 years. By building and preserving affordable housing through new construction, renovations, and home repairs, Habitat LA is transforming communities throughout Los Angeles County. Through access to affordable loans, housing counseling, down-payment assistance, skilled construction training, financial education, and volunteer opportunities the organization has strengthened families, helped stabilize communities, and fostered economic vitality in the region. On average, the affiliate builds and renovates 100 homes in the Los Angeles region each year, ranking it among the largest affiliates nationwide. WHY JOIN HABITAT LA? Make a Difference Every Day - Your work helps fund affordable housing programs and keeps reusable materials out of landfills. Mission-Driven Team - Work alongside passionate colleagues who are committed to serving our communities. Growth Opportunities - Gain experience in logistics, customer service, warehouse operations, and transportation with opportunities for advancement within Habitat LA. Active Work Environment - Stay active while working both indoors and outdoors in a dynamic, team-oriented setting. GENERAL DESCRIPTION Habitat for Humanity of Greater Los Angeles is looking for a dependable, customer focused Donation Pick Up Associate to support our ReStore donation pick-up team. Every day, you'll help collect donated furniture, appliances, and building materials that directly fund affordable housing programs throughout Los Angeles County. This is an active, hands on position for someone who enjoys working outdoors, interacting with people, and being part of a team. You'll assist with loading donations, communicating with donors, ensuring safe transportation of items, and helping keep our warehouse operations running smoothly. If you're reliable, safety-minded, and enjoy providing excellent customer service, we'd love to hear from you. SUMMARY OF ESSENTIAL FUNCTIONS Donation Pick-Up & Customer Service Contact donors before scheduled pick-ups to confirm appointments and provide arrival updates. Greet donors professionally and provide outstanding customer service during every interaction. Verify donated items upon arrival and communicate any additions or changes to dispatch or management. Accurately complete donation receipts and required documentation. Transportation & Safety Assist the driver by directing backing, parking, and maneuvering the truck safely. Safely load, secure, and unload donated furniture, appliances, and building materials. Follow all safety procedures and proper lifting techniques to protect yourself, your teammate, and donated merchandise. Fill in for the Driver when needed, as assigned. Warehouse & ReStore Support Assist with unloading donations into the warehouse and organizing merchandise. Support warehouse and ReStore operations to complete a full 8-hour workday. Help maintain the cleanliness, organization, and readiness of company vehicles and work areas. SUMMARY OF JOB QUALIFICATIONS Valid California Driver's License with a clean driving record. Minimum 19 years of age (insurance requirements). At least one year of experience in moving, delivery, warehouse, logistics, customer service, or a related field preferred. Experience safely loading, unloading, and securing heavy or oversized items. Forklift certification (OSHA) preferred but not required. Experience using route management or dispatch software (Vonigo or similar) is a plus. Strong communication and customer service skills. Dependable, punctual, and able to work collaboratively in a team environment. Ability to adapt to changing routes and daily priorities. WORK CONDITIONS Frequently it is required to walk and stand for prolonged periods of time. May occasionally lift and/or move up to 75 lbs. alone, team lift 100 lbs. Frequent movement around the office/warehouse/ReStore may be necessary. Regular work with computers, including keyboards, mouses, and screens. Working conditions consist of high temperature-controlled workspaces. Noise levels are moderate to loud depending on the work area. While performing the duties of a Donation Pick Up Associate the employee is regularly required to use hands and fingers, handle and/or feel objects, handle tools and/or controls, and talk to and/or hear. Please note that this Job Listing is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice BENEFITS: WE TAKE CARE OF OUR EMPLOYEES Habitat LA jobs come with great benefits including but not limited to Healthcare (Medical, Dental & Vision). Critical Illness and AD& D insurance. Flexible Spending Account. 100% employer paid Life Insurance for all employees. Very generous 401(K) retirement plan. Paid Time Off (PTO) and Vacation. Sick Leave Available. 12 Paid Holidays. Bereavement, Jury Duty, and Voting hours available. Employee discounts on items sold in our ReStores. Exclusive discounts to amusement parks, entertainment & more. Maternity and Parental Leave. Employee Assistance, Mental Health, and Counseling Sessions. We often promote from within our organization. Pet Insurance. Free employee parking. COMPENSATION Pay Range: $19.00 - $20.75 This position is being offered at $19.00 From versatile health perks to new career opportunities, check us out at: www.habitatla.org to learn more about our organization and the great work we do! Habitat for Humanity is an Equal Opportunity Employer. We strongly encourage individuals from diverse backgrounds, including low-income communities, veterans, and formerly incarcerated individuals, to apply. We are committed to creating an inclusive work environment where all qualified candidates are considered, and we value the unique perspectives and experiences that each individual brings