Job Description: Dispatcher (Maintenance Coordinator)

Position Overview

Mayflower Gardens a friendly senior home apartment complex, with a small-town atmosphere that boasts wide lawns, 502 apartments in 81 single-story buildings located in Lancaster CA, is seeking a highly organized and customer-focused Dispatcher to support our Building Maintenance Team. The Dispatcher will serve as the primary point of contact for residents reporting maintenance issues, efficiently managing work orders, and coordinate with maintenance technicians to ensure timely and effective resolution of all requests.

Key Responsibilities

• Receive and respond promptly to maintenance calls from residents.
• Accurately document maintenance requests and create detailed work orders.
• Prioritize and dispatch work orders to appropriate maintenance technicians based on urgency and technician availability.
• Maintain clear communication with residents regarding the status of their maintenance requests.
• Track and update work order progress to ensure timely completion.
• Assist in scheduling routine maintenance and preventive service activities.
• Maintain records of maintenance activities and generate reports as needed.
• Collaborate with the maintenance team to improve workflow and resident satisfaction.
• Provide excellent customer service and act as a liaison between residents and the maintenance team.

Qualifications

• Proven experience in a customer service or coordination role, preferably in property management or building maintenance.
• Strong organizational and multitasking skills.
• Excellent communication skills, both verbal and written.
• Ability to use work order management software or willingness to learn.
• Problem-solving mindset and attention to detail.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; additional education or certifications in property management or facilities maintenance is a plus.

Work Environment

This position is office-based within the building management office, with occasional visits to maintenance sites as needed. The Dispatcher plays a critical role in ensuring resident satisfaction and smooth maintenance operations.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt and may be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $22.00- $22.00 per hour.

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 50 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.

Equal Opportunity Employer
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