Job Summary:
We are seeking a motivated and detail-oriented Inside Sales Representative to join our team. The ideal candidate will be responsible for generating new business through cold calling, managing customer inquiries, and ensuring accurate data entry. This role is critical in maintaining strong customer relationships, meeting sales targets, and contributing to the overall success of our sales operations.

Key Responsibilities:

1. Cold Calling & Lead Generation:

• Identify and contact prospective clients to introduce company products or services.
• Schedule follow-up calls and set up appointments for the sales team as needed.
• Maintain a detailed log of calls and customer interactions in the CRM system.

Customer Service:

• Respond promptly to customer inquiries via phone and email, providing product or service information.
• Resolve customer issues or concerns with a focus on ensuring satisfaction and retention.
• Serve as a liaison between customers and internal departments to ensure seamless service delivery.

Data Entry & Record Management:

• Accurately enter and update customer and sales information in the CRM or database.
• Maintain organized and up-to-date records of customer interactions and transactions.
• Generate reports and share insights with the sales team to improve outreach strategies.

Sales Support:

• Assist in preparing quotes, proposals, and presentations for prospective clients.
• Provide administrative support for the sales team as needed.
• Contribute ideas and feedback to improve sales processes and customer engagement.

Qualifications:

• Education: High school diploma or equivalent; associate's or bachelor's degree in business, marketing, or a related field is a plus.
• Experience:
• Prior experience in sales, customer service, or a similar role is preferred.
• Proficiency in using CRM software and MS Office Suite (Word, Excel, Outlook).
• Skills:
• Strong communication and interpersonal skills.
• Ability to handle objections and build rapport with potential customers.
• Excellent organizational skills and attention to detail.
• Goal-oriented with a strong drive to meet or exceed sales targets.

Working Conditions:

• Office-based position with a standard work schedule.
• Occasional extended hours may be required to meet deadlines or sales goals.

Compensation & Benefits:

• Competitive base salary with performance-based incentives.
• Comprehensive benefits package, including health insurance and paid time off.
• Opportunities for professional development and career growth.

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Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Oppo rtunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.