Position Summary

This position will supervise the Customer Account Coordinator, Specialist, Data Specialist, Retail Specialist, and Project Specialist positions within Sales Operations. The Supervisor is responsible for maintaining the integrity of our Customer Database and adjustment transactions in FFF’s ERP system by ensuring that new account processing and adjustments are consistent with our policies and practices. This position will also oversee procedural processes to ensure overall reliability with data capture, team, and system performance. Must also support Director and Senior Vice President, Supply Chain Operations responsibilities operationally and meeting representation as needed.

Essential Functions and Duties

• Assign duties and tasks, set goals and objectives for personnel.
• Establishes work priorities while supervising the process to ensure Sales Op Team members responsible for tables, processes, transactions, and validation, work efficiently.
• Responsible for overseeing the entering and maintaining of customer data in ERP system.
• Communicate to the appropriate parties when adjustments are made on data bases that will affect the following processes: order entry, accounts receivable, commission, special programs, or reporting.
• Participate in the coordination of contractual responsibilities and ensures accounts and adjustment transactions are maintained based on these responsibilities.
• Plan, develop, and coordinate the execution of policies and standards for Sales Operation Team.
• Discuss and assist team with problem resolution and/or concerns.
• Assist with problem solving and project planning of department.
• Handles responsibilities of all Sales Operations positions as needed.
• Oversee that Sales Operations Team is cross trained.
• While communicating with Customers, Sales Force, and Customer Service, must continually develop and maintain company's image and corporate philosophy.
• Continuously strive to improve processes and service quality to internal and external customers.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always Represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose, Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Education, Knowledge, Skills, and Experience

Required Education:

• High School diploma or equivalent; Undergraduate degree preferred.

Required Experience:

• Minimum of five (5) years of experience in operations/customer service.
• Requires three (3) years’ experience and working knowledge of FFF’s ERP system.

Preferred Experience:

• Previous lead experience beneficial, preferably within a sales support, reporting, and/or customer service role.
• Medical industry experience a plus.

Required Skills:

• Must have strong organizational skills.
• Must have a detail orientation and the proven ability to prioritize work.
• Must have effective verbal and written communication skills.
• Must have the ability to work with limited supervision and as part of a team.
• Sound decision-making abilities.
• Ability to communicate effectively with internal/external customers/management at all levels.
• Desire and ability to take on new responsibilities and tasks.
• Ability to solve moderately complex problems.
• Ability to work independently and make decisions based on guidelines of job description.
• Ability to provide efficient performance feedback to employees.
• Ability to supervise and train staff, while organizing, prioritizing, and scheduling work assignments.

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions.

Direct Reports

Yes

EEO Statement

FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.