Position Summary

This position provides support for the nufactor Intake and Authorizations department.

Essential Functions and Duties

• Assist the Intake and Authorizations department with follow up calls to health plans.
• Documents all calls and statuses in Nufactor’s system of record.
• Assist’s with annual benefit verifications.
• Assist in filing, organizing and scanning patient packets.
• Adheres specifically to all company policies and procedures, Federal and State regulations, and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Always represent the Company in a professional manner and appearance.
• Understand and internalize the Company’s purpose.
• Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Education, Knowledge, Skills and Experience

Required Education:

• High School Diploma or equivalent

Preferred Knowledge:

• Prefer at least one (1) year of general administrative experience.

Required Skills:

• Excellent verbal and written communication skills and the ability to interact effectively with customers, co-workers, and management.
• Strong organizational skills including the ability to organize data and concepts into effective written presentations.
• Ability to perform work with a high degree of accuracy.
• Ability to prioritize and track multiple projects to ensure deadlines are met.
• Ability to participate on and work as an integral member of a team.
• Ability to exercise discretion and maintain confidentiality to the level of required HIPAA standards.
• Ability, flexibility, and desire to work overtime as needed for special project completion and to participate in community projects and events that often occur during weekend and evening hours.
• Ability to work and make decisions independently and effectively with limited supervision and direction.
• Ability to respond to and recommend solutions to a wide variety of problems.
• Intermediate to advanced Microsoft PowerPoint, Word, and Excel skills.
• Basic understanding of Internet technologies.

Professional Certification:

None

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel occasionally. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions

Direct Reports

No

EEO Statement

FFF Enterprises and Nufactor are an equal opportunity employer and prohibits discrimination and harassment based on the following characteristics: race, color, religion, national origin, physical or mental disability, gender, age (40 years and over) qualified veteran and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.