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Job Description:

The Site Manager will be responsible for the overall operational excellence and strategic growth of their assigned site, ensuring high-quality service delivery and customer satisfaction. In this pivotal role you will provide various administrative support which will include copy, print, mail, hospitality, facilities and receptionist services. The Site Manager will be responsible for the supervision of all employees at the site, including hiring, recruiting, assignment of work, training and development of their professional skills. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.

Essential Job Responsibilities

• Lead and manage all aspects of site operations, ensuring efficiency, productivity, and adherence to company standards.

• Implement and drive business innovation initiatives to enhance service offerings and operational processes.

• Coach, mentor, and develop a high-performing team, fostering a culture of continuous improvement and professional growth.

• Oversee consumer services and customer relationship management, ensuring exceptional customer experiences and addressing client needs proactively.

• Manage end-to-end projects from initiation to completion, ensuring timely delivery and successful outcomes.

• Utilize general operations management principles to optimize workflows and resource allocation.

• Employ proactive management techniques to identify and resolve potential issues before they impact operations.

• Demonstrate strong problem-solving skills to address complex operational challenges and implement effective solutions.

• Facilitate professional collaboration across departments and with external stakeholders to achieve common goals.

• Conduct professional development training sessions for staff to enhance their skills and knowledge.

• Represent the site and company effectively in public speaking engagements and presentations.

• Develop and present comprehensive reports and analyses on site performance, key metrics, and strategic initiatives.

• Effectively prioritize workloads for the team and self, ensuring critical tasks are completed efficiently.

Qualifications & Requirements

• Proven experience in a leadership or management role, preferably within a site or operational setting.

• Demonstrated ability to drive business innovation and implement process improvements.

• Excellent coaching and mentoring skills with a track record of developing successful teams.

• Strong communication and public speaking abilities, with a capacity to engage diverse audiences.

• Extensive experience in consumer services and customer relationship management.

• Proficiency in end-to-end project management methodologies.

• Solid understanding of general operations management principles and best practices.

• A proactive and solution-oriented approach to management and problem-solving.

• Exceptional professional collaboration and interpersonal skills.

• Experience in conducting professional development training.

• Strong analytical skills with the ability to generate insightful reports and analyses.

• Expertise in workload prioritization and time management.

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 73, 000 to 90, 000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.