Applications will be reviewed in the order in which it was received

The Riverside University Health System (RUHS) seeks a Program Coordinator I who will be assigned to their Patient Experience & Quality Improvement Specialist unit. The Program Coordinator I plays a vital role in advancing a culture of safety, engagement, and excellence across inpatient units, the Emergency Department, and Community Health Centers (CHCs). This position is responsible for conducting patient rounding, facilitating staff education, and supporting leadership rounding to strengthen communication, collaboration, and patient-centered care throughout the organization. The Program Coordinator I also leads survey initiatives and improvement efforts that drive measurable enhancements in patient experience and workforce engagement.

Additionally, the Program Coordinator I oversees the implementation and management of Culture of Safety and Workforce Engagement surveys and conducts detailed data analysis for all CAHPS metrics. Results and insights are presented at key leadership forums, including True North, PIPSC, ACC, and ACQC, to inform organizational strategies and priorities. Using these data-driven insights, the Program Coordinator I develops and implements targeted improvement initiatives that enhance performance outcomes and patient satisfaction. Additional responsibilities include supporting the Patient and Family Quality and Safety Advisory Council and the Professional Practice Council, as well as delivering educational sessions for both inpatient and community health clinic staff to promote consistency in best practices and quality care standards.

Desired Skills:

• Proficiency in Microsoft Outlook, PowerPoint, Teams, OneNote, Forms, and Excel; advanced knowledge of Power BI for data visualization and reporting.
• Strong public speaking, facilitation, and critical thinking abilities with the capacity to engage diverse audiences effectively.
• Demonstrated experience in patient experience improvement, Lean Methodology principles, and X-Matrix planning.
• Comprehensive understanding of Culture of Safety frameworks, HCAHPS, and Workforce Engagement best practices.
• Prior experience in patient experience, quality improvement, or healthcare leadership strongly desired.

Meet the Team!
Founded in 1893, Riverside University Health System Medical Center has grown into a cornerstone of healthcare excellence and medical education in the region. Our highly skilled healthcare professionals and dedicated support staff are committed to delivering exceptional, state-of-the-art care to the diverse populations of Riverside County.

Located in Moreno Valley, our 439-bed Medical Center is home to a Level I Trauma Center, a Level II Pediatric Trauma Center, and the county's only Pediatric Intensive Care Unit (PICU). If you're passionate about making a meaningful difference and helping others, RUHS Medical Center is the place for you!

For more information about RUHS Medical Center, please visit www.ruhealth.org• Establish program goals and objectives and determine priorities; provide supervision, technical assistance, and consultation to program staff.

• Interpret and implement state and federal program mandates; establish and interpret program policy; monitor and evaluate program activities and budget expenditures; collect and analyze statistical data.

• Develop and write proposals for grant applications; may determine medical eligibility and authorize expenditure of program funds for diagnosis and treatment or delivery of services.

• Supervise staff in the preparation of case records, the determination of financial eligibility, the encumbrance of accounts, and the preparation of required reports.

• Communicate directly with physicians and other healthcare providers or managers concerning individual cases and administrative matters as appropriate.

• Serve as liaison with funding authority and departmental fiscal unit regarding program financial issues.

• Prepare annual and quarterly reports; meet with interested community organizations to promote program goals.

• Conduct educational outreach activities and develop program information materials for distribution to organizations, community groups, schools, and the general public.

• Represent the department at meetings with local, state, and federal program representatives; prepare a variety of reports, records, and correspondence.Education: Graduation from an accredited college or university with a Bachelor's degree with major coursework in health education, nutrition, healthcare or hospital administration, public health, business or public administration, health science, communication/journalism, zoology, early childhood education, child development, or a closely related field. (Additional qualifying experience may be substituted for up to two years of the required education on a year-for-year basis.)

Experience: Two years of administrative or supervisory experience which includes the coordination, management, or administration of medical care, behavioral or public health, environmental health, animal services programs, or early care and education programs.

Knowledge of: Administrative principles applicable to the organization and functions of program planning, implementation, and evaluation; elements of supervision and principles of personnel management; budget preparation and control; grantsmanship; medical terminology; public relations and marketing.

Ability to: Supervise, train, and coordinate the work of program staff; analyze operations and services related to programs; interpret legislative and administrative mandates and regulations to project probable impact to the organization; develop and prepare grant applications; monitor expenditures and maintain fiscal control; establish and maintain effective working relationships with local, federal and state program agencies, and the general public; prepare comprehensive and clear oral and written reports and presentations. Other Requirements

License/Certificate: Possession of a valid California Driver's License may be required.
Other certification, registration, or license may be required depending on the position.

Bilingual Testing

The Human Resources Department may coordinate a Bilingual (Spanish) Non-Proctored Assessment.

County of Riverside Human Resources Contact:

For more information regarding this position, please contact the recruiter, Jammie Smith, via email at jasmith@rivco.org.