The County of Riverside Transportation and Land Management Agency (TLMA) is seeking to establish a pool of candidates to fill future Code Enforcement Aide positions for the Code Enforcement Department with an immediate vacancy in the Riverside location.

The Code Enforcement Aide will be assigned to a Code Enforcement team and provide specialized clerical support to the contact center. Responsibilities will include assisting the public by answering high volume phone calls and occasionally in person, processing mailing, and providing support to various offices. The Code Enforcement Aide will answer general question around land use ordinances, various codes, and code enforcement cases. Additionally, the incumbent will route calls to various officers and keep logs of call details.

The most competitive candidates will have proficiency with Microsoft Word and Excel, as well as using the Cisco phone systems, and previous experience in customer service, high volume calls, and routing calls in a public agency.

Candidates must be able to type 25 net words per minute and will be required to take and satisfactorily complete a virtual and/or in-person exam.

Meet the Team!

The Riverside County Code Enforcement Department is responsible for protecting the health, safety, and welfare of residents in the unincorporated areas of Riverside County.

" data-uw-rm-empty-ctrl=""> • Perform complex clerical work requiring the application of code enforcement and community improvement policies and procedures, laws and specialized terminology.

• Prepare and process code enforcement complaints which require the review of complex source material and a thorough familiarity with land use and building policies, procedures, terminology, and various applicable laws in order to open and prepare case files for investigation.

• Give information to the public or agency representatives in situations where judgment and interpretation of departmental policies and regulations are required.

• Review a variety of case file material, reports, forms, and records for accuracy, completeness, and compliance with applicable ordinances.

• Answer questions involving searching for and summarizing technical land use, zoning, building, or housing code data, laws, policies, or procedures; answer questions regarding the Community Improvement Program and activities.

• Perform routine non-contact investigations.

• Compile a variety of documents and investigative reports which require locating sources of information, devising forms to secure the data and determining proper format for finished documents; design or revise office forms.

• Set up and maintain complex code enforcement filing and/or Community Improvement Program systems.

• Initiate replies to routine correspondence; compose correspondence, simple investigative reports and other materials requiring the application of code enforcement and/or subject matter knowledge and discrimination in the selection of data; may provide technical guidance to other clerical staff; prepare and revise written procedures.

• Type a wide variety of complex code enforcement and/or community improvement materials related to the opening and maintenance of case files, utilizing information processing equipment; develop automated files and maintain the storage medium; develop and revise standardized formats for documents for code enforcement and/or Community Improvement Program.

• Operate computerized and standard office equipment; isolate and resolve equipment and procedural problems; perform backup of systems and maintain archived record library and case reference logs; serve as technical expert on the operation of information processing equipment.Experience: Two years of clerical experience. (Completion of 30 quarter units or 45 semester units from an accredited college or university in administration of justice, land use, planning, building and safety, civil engineering, zoning, public administration, public relations, social science, marketing, education, or a closely related field may substitute for one year of the required experience.)

Knowledge of: The principles, methods and equipment used in information processing; correct English usage, grammar, spelling, vocabulary, punctuation, format, and style; office procedures, including preparing correspondence and reports, filing and operating standard office equipment.

Ability to: Understand the capabilities and applications of information processing equipment; consider the requirements of the Code Enforcement Department; proof and correct documents into acceptable final form; store and retrieve a variety of documents and subdocuments; meet departmental production and accuracy standards; learn to read and interpret maps, property descriptions and related documents; learn, understand, apply, and explain regulations and policies relating to building, housing codes, land use and zoning, and community improvement programs; compile information from various sources; communicate effectively; deal tactfully and courteously with the public; establish and maintain effective working relationships.

Other Requirements: Skill to type 25 net words per minute is required. All candidates will be required to take a typing test prior to being considered for any Code Enforcement Aide position.For questions regarding this recruitment


Please contact Lital Slobodsky at lslobodsky@rivco.org or 951-955-5005. Please allow 1-2 business days for a response to general inquiries.