The Clinic Care Coordinator is responsible for interacting with patients and visitors at the clinic
and manages administrative tasks for the medical team. Their duties include receiving phone
calls, scheduling patient appointments according to physician's availability, explaining intake
forms and consent forms to new patients, and processing payments. Perform patient
registration, check-in and check-out. Create telephone encounters for patient estimates. Obtains
authorizations for office visits and external visits. Transcribe patient referrals into the EMR
system and index accompanying paperwork. Use the hospital computer systems to access
information and complete other clerical tasks. Maintain office inventory and utilize computer
equipment and various other applications. Answer phone requests for information and
disseminate the information accurately. Navigate patients through the referral process and
manage all related tasks for the clinic care team including, initiating the referral process and
evaluating requirements for each referral, obtaining authorizations when applicable, partnering
with the Navigation Center or internal and external clinics to ensure continuity of care, and
maintaining the various work queues.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

Preferred: CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum: Preferred:

TECHNICAL REQUIREMENTS

Minimum: Basic MS Word & min. 35 wpm typing speed. Bilingual skills (English/Spanish) required for Peds OP Clinic.

Preferred:

YEARS OF RELATED WORK EXPERIENCE

Minimum: Six months clerical experience.

Preferred: One year clerical experience in a medical environment performing referrals and authorizations.
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

If you're already a Cottage Health employee, please apply on this link only.

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