CooperGenomics is a reference laboratory for a variety of genetic tests. Most of the tests performed at CooperGenomics are sent from referring IVF centers. Logistics Coordinator have a vital role in client service and patient care and serve as the liaison between the IVF center, the CooperGenomics team, and the patient. The Logistics Coordinator are the client advocates ensuring the client's and their respective patient's needs and concerns are addressed on all levels. The Logistics Coordinator provide coordinated care to IVF centers by developing a plan, monitoring progress, and ensuring patients successful journey through CooperGenomics system. The Logistics Coordinator facilitate patient and clinic interaction with the CooperGenomics Genetic Counseling team and the CooperGenomics Billing team. Logistics Coordinator daily focus is to improve the client and patient experience while delivering exceptional customer service.

The Logistics Coordinator coordinates and arranges inbound shipments of patient samples from IVF clinic partners from around the world to our various CooperGenomics laboratories. Collaborates with the Client Services and Genetic Counseling departments to ensure proper case acceptance criteria are met, and/or necessary documents are on file for each patient. Weekend and evening on-call rotations are required to satisfy customer demands.