At Clay Lacy Aviation, we've built a legacy of excellence by combining innovation, safety, and exceptional service. We're looking for people who share our passion for aviation and our commitment to doing the right thing. Here, curiosity and continuous learning are valued, and teamwork is essential. If you're ready to contribute your skills in a supportive, high-performing environment where every detail matters, you'll find opportunities to grow your career and be part of shaping the future of private aviation.

Position Summary

As a Line Service Ramp Controller at Clay Lacy Aviation's premier FBO in Santa Ana, you'll be at the heart of the action-coordinating ramp and hangar operations with precision, efficiency, and a commitment to excellence. This role isn't just about managing logistics; it's about creating seamless, first-class experiences for aircraft, crews, and clients while upholding our industry-leading standards of safety, service, and innovation. You'll play a vital role in ensuring smooth operations, all while embracing Clay Lacy Aviation's vision, mission, and values to foster a dynamic team environment.

Location: Santa Ana, CA (KSNA)

Compensation: $31.61 - $36.88 per hour; comprehensive benefits package including medical, dental, vision insurance.

Duties and Responsibilities

• Promotes and fosters a safe and secure operating environment
• Promotes and adheres to all FBO SOP's
• Provides support to FBO operations to include aircraft movement, refueling, marshalling, and hangar organization while maintaining a high level of internal and external customer service.
• Assists the Ramp Operations Manager and FBO Quality Manager in frequent formal and informal audits of ramp condition, hangar inventory, fuel quality control, and other Line Service and FBO activities.
• Participates in twice-daily interdepartmental meetings at the MRO facility.
• Maintains proficiency in all duties of a Line Service technician.
• Acts as a Tow Lead when operationally appropriate.
• Monitors fuel inventory and orders fuel when appropriate
• Assists with monitoring "Red Flag" accounts and ensures that their experience with the FBO is without incident.
• Works closely with FBO management on day-to-day operations
• Performs all regular duties of a Line Service Technician.
• Answering phone calls and assisting with reservations

Competencies and Skills

• Create strong customer relations and deliver customer-centric solutions.
• Take on new opportunities and challenges with a sense of urgency and enthusiasm.
• Work collaboratively with others to meet shared objectives.
• Communicate a clear understanding of the needs of varied audiences and modes.
• Gain the trust and confidence of others through honesty, integrity, and authenticity.

Essential Job Functions

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise. Must have ability to:

• Regularly walk, stand, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, reach with hands and arms, talk, and hear.
• Occasionally lift and/or move up to 50 pounds
• Excellent communication and interpersonal skills
• Team-oriented dedication to great customer service and the ability to inspire that commitment in others.
• Thorough knowledge of the general aviation industry, aircraft makes and models, and ground support suppliers.
• Strong understanding of ground handling safety programs.
• Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Service Orientation -- Actively looking for ways to help people.
• Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.
• Should have general working knowledge of Microsoft Office Suite
• Management of Personnel Resources -- Motivating, developing, and directing people as they work, identifying the best people for the job.

Required Education and Experience

• Associate degree or equivalent experience preferred.
• 2 plus years of experience as a Line Service Ramp Controller I or related experience.

Benefits and Culture

Clay Lacy Aviation offers a comprehensive benefits package designed to support our employees' health, well-being, and peace of mind. Benefits include medical, dental, and vision coverage; a 401(k) retirement plan; paid time off and paid holidays; loss of license insurance; pet insurance options; and additional wellness resources.

Our culture is service-driven and collaborative, grounded in excellence, care, accountability, and trust, while supporting our teams in a fast-paced, high-responsibility environment. We foster teamwork, promote responsibility, and create an environment where employees can perform at their best while delivering consistently high standards of service.

Disclaimer Statement

Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. This job description may not cover or contain a comprehensive listing of all assigned activities, duties, or responsibilities, and may be amended at any time. Employees may be required to perform other job-related assignments as requested.

Americans with Disabilities Act (ADA) Statement

In compliance with the Americans with Disabilities Act (ADA), Clay Lacy Aviation provides reasonable accommodation when requested by qualified individuals with disabilities unless such accommodation would cause an undue hardship. We encourage both prospective and current employees to discuss potential accommodations with a representative of the Office of Human Resources.

Equal Employment Opportunity (EEO) Statements Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.