Job Description

Hybrid role 3X a week in office in Elk Grove, CA; no remote capabilities

ALLDATA is the industry's #1 choice for unedited OEM automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115, 000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400, 000 technicians trust ALLDATA's industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management. With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry.

Position Summary:

This position will supervise a team, including one or more of the following: Library Research Specialist 1, Library Research Specialist 2. Ensures cost-effective and timely customer solutions through hiring, discipline, planning and scheduling. Works to improve the organizations productivity and increase revenue through improved customer satisfaction, process improvement, retention and reduced support costs.

Position Responsibilities- Other duties may be assigned:

• Represent the AutoZone culture. Demonstrates our core values to our teams and our customers.
• Monitor and analyze individual performance, identify and provide needed training and/or changes in operating procedures. Provide technical assistance for all members of the workgroup.
• Document and administer disciplinary actions, mid-year and annual performance evaluations.
• Approve time-off requests, review and approve time sheets.
• Answer escalated (Level 2) calls and make outbound calls to investigate customer complaints or issues and find solutions to satisfy our customers' needs. Research information requests to provide customers with information that is not in our ALLDATA database.
• Research information requests to identify navigation issues and/or frequently requested information and work with the appropriate departments to address those issues.
• Communicate the current department and group strategies, goals and accomplishments to team members, other groups and departments.
• Collaborate with other departments to identify means of improving internal application and improve efficiencies.
• Supports the Sales team by providing a valuable source of education as it relates to the value of our products and services for our prospective and current customers.
• Participates and supports cross functional teams when necessary to support internal and external customers and company objectives.
• Analyze processes and capabilities, propose and implement procedural and technological enhancements to improve department accuracy and operating efficiency.
• This position has direct reports.

Position Requirements:

• Specialized or vocational education in automotive required. Associates degree preferred.
• 5 years of relevant experience required.
• 1-2 years of supervisory experience preferred.
• Excellent communication skills.
• Basic computer skills and proficient in Microsoft Excel
• Ability to adapt to change quickly and easily.
• Demonstrate skill and patience in the management of others.
• Team focused.
• Results oriented.
• 5 or more ASE certifications are highly preferred.
• Extensive, verifiable work experience may be considered as an equivalent.

The salary range for this position is $62, 900 - $105, 000. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations. ALLDATA values and is committed to diversity, equity and inclusion.

About Autozone

Since opening our first store in 1979, AutoZone has grown into a leading retailer and distributor of automotive parts and accessories across the Americas. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork, and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.

Benefits at AutoZone

AutoZone offers thoughtful benefits programs with one-on-one benefits guidance designed to improve AutoZoners' physical, mental and financial well-being.

All AutoZoners (Full-Time and Part-Time):

• Competitive pay
• Unrivaled company culture
• Medical, dental and vision plans
• Exclusive discounts and perks, including an AutoZone in-store discount
• 401(k) with company match and Stock Purchase Plan
• AutoZoners Living Well Program for free mental health support
• Opportunities for career growth

Additional Benefits for Full-Time AutoZoners:

• Paid time off
• Life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Tuition reimbursement

Minimum age requirements may apply. Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer at Careers.AutoZone.com.

We proudly support Veterans, Active-duty Service Members, Reservists, National Guard and Military Families. Your experience is highly valued, and we encourage you to apply to join our team.

Online Application:

An online application is required. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.