Job Description

Hybrid role 3X a week in office in Elk Grove, CA; no remote capabilities

Position Summary:

An Automotive Diagnostic Consultant is responsible for guiding ALLDATA customers through automotive diagnostic and repair procedures by phone or web-based communications. The details of the diagnostic and repair cases can then be recorded in the Experience Based Repair Solutions (EBRS) database. Automotive Diagnostic Consultants need to maintain a positive, on-going relationship with ALLDATA customers to ensure trust and create a strong basis for continued customer loyalty.

Position Responsibilities - Other duties may be assigned:

• Guide and verbally assist ALLDATA Tech-Assist customers and prospects with vehicle diagnosis and repairs by providing expert automotive advice based on personal experience, collaboration and research.
• Contact customers to confirm that the guidance or fix provided solved the issue.
• Utilize administrative tools to input repair information into the system for future publication into the EBRS database.
• Contribute suggested repairs to ALLDATA Community and monitor forum-members' posts for accuracy and adherence to forum guidelines
• General responsibilities: Email communications, participate in meetings, committees, and other duties as assigned.
• Assist other individuals, groups or departments when necessary to support internal and external customers and company objectives.
• Participate in software testing and any other special project or assignment as needed.

Position Requirements:

• High school diploma or equivalent
• General education, Automotive and/or Diesel technology
• Minimum 6 years of professional automotive diagnostic and repair
• Extensive experience and knowledge of automotive diagnostic methodologies and system operating strategies

Preferred but not required:

• Associate's degree or equivalent in Automotive and/or Diesel technology
• ASE L1 certification
• Shop owner/manager experience - ASE C1 Automotive Service Consultant certification
• European manufacturer-specific diagnostic and repair experience and training
• Diagnostic and repair experience on light duty/medium diesel vehicles - ASE A9, L2 certifications

Certificates, Licenses and Registrations:

• Current ASE Master Automobile certifications (A1 - A8).

Preferred but not required:

• ASE L1 certification
• Collision repair - body, frame or paint repair experience - ASE B-series certifications

The salary range for this position is $62, 900 - $105, 000. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations. ALLDATA values and is committed to diversity, equity and inclusion.

About Autozone

ALLDATA® is the industry's #1 choice for unedited original equipment manufacturer (OEM) automotive repair and collision information. Founded in 1986, the Elk Grove, California-based company has more than 115, 000 subscribers worldwide who rely on us for access to the OEM-accurate information and procedures they need for safe and accurate repairs. More than 400, 000 technicians trust ALLDATA's industry-leading software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and simpler shop management. With the support of our parent company, AutoZone, we are an employer of choice for those who are passionate about working for a leader in the automotive software industry.

Benefits at ALLDATA®

ALLDATA® offers thoughtful benefits programs with one-on-one benefits guidance designed to improve our teams' physical, mental, and financial well-being.



Full-Time and Part-Time Benefits:

• Competitive pay
• Unrivaled company culture
• Medical, dental and vision plans
• Exclusive discounts and perks, including an AutoZone in-store discount
• 401(k) with company match and Stock Purchase Plan
• AutoZoners Living Well Program for free mental health support
• Opportunities for career growth

Additional Benefits for Full-Time:

• Paid time off
• Life, and short- and long-term disability insurance options
• Health Savings and Flexible Spending Accounts with wellness rewards
• Tuition reimbursement

Eligibility and waiting period requirements may apply; benefits for AutoZoners in Puerto Rico, Hawaii, or the U.S. Virgin Islands may differ. Learn more about all that AutoZone has to offer atCareers.AutoZone.com.

AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.