Advanced Technical Support Expert - MEA

Posted: Sunday, 18 May 2025
Valid Thru: Tuesday, 17 June 2025
Index Requested on: 05/18/2025 19:18:48
Indexed on: 05/18/2025 19:18:48

Location: Cairo, C, , EG

Industry: Advertising and Public Relations
Occupational Category: 13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME

Schneider Electric is hiring!

Description:

Mission:
  • Provide Technical Support at advanced technical level
  • Provide Professional Services: Remote assistance, EcoStruxure Consultation, Onsite intervention (with agreement of local services
  • Improve Customer Satisfaction by providing a high quality professional Advanced Technical Support to SE customers.


Responsibilities:
  • Propose, create and publish Technical Articles, FAQs and Video FAQs from handled cases (bFO).
  • Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution for suspected bug(s).
  • Understand and follow the customer complex solutions (EcoStuXure Architecture).
  • Application and Environmental conditions evaluation
  • Troubleshooting using remote monitoring tools and advanced technics.
  • Be able to propose and configure all functions according to the customer application
  • Maintain the work environment, laboratory equipment and tools at the best level to be able to simulate, replicate and understand reported customer escalations.
  • Work closely with all teams in the technical support scope: Primary and Expert support team, Internal Technical and Services Teams and BU during case life cycle time until it is successfully resolved from a customer point of view.
  • Be able to perform tests to reproduce customer behavior on demo case
  • Be able to collect information needed in case of escalation to L3
  • Understand the source of problem and evaluate its impact and the mitgation actions
  • Maintain the right Expertise in Industrial Automation (PLC's, HMI's and associated softwares)
  • Occasionally provide technical trainings to customers .
Qualifications

Qualifications:
  • Education: BSc. Engineers degree in Electronics, Automation, Industrial Data Processing.
  • Experience: +4 years Technical experience and/or preferred 2 years of experience in the field commissioning/Service projects (on site services etc).
  • Industrial Automation /Process Automation domains


3. Skills:
  • Fluency required in English
  • Excellent knowledge of major operating systems
  • Familiar with big projects solutions context.
  • Have advanced Digital Citizenship.
  • Able to work with multicultural environment with regional responsiblities.
  • Strong verbal and written communication skills are required
  • Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills;
  • Ability to develop and maintain customer rapport;
  • Good coaching and presentation skills desired.
  • Strong experience in SE Products and Solutions
  • Strong Understanding of Schneider EcoSrtuxure architectures.
Schedule: Full-time
Req: 009DXX

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

Apply Now