Advanced Technical Support Expert - MEA
Posted:
Sunday, 18 May 2025
Valid Thru:
Tuesday, 17 June 2025
Index Requested on:
05/18/2025 19:18:48
Indexed on:
05/18/2025 19:18:48
Location:
Cairo, C, , EG
Industry:
Advertising and Public Relations
Occupational Category:
13-0000.00 - Business and Financial Operations
Type of Employment: FULL_TIME
Schneider Electric is hiring!
Description:
Mission: - Provide Technical Support at advanced technical level
- Provide Professional Services: Remote assistance, EcoStruxure Consultation, Onsite intervention (with agreement of local services
- Improve Customer Satisfaction by providing a high quality professional Advanced Technical Support to SE customers.
Responsibilities: - Propose, create and publish Technical Articles, FAQs and Video FAQs from handled cases (bFO).
- Solve Cases requiring in-depth troubleshooting assistance and Cases where Customer is requiring resolution for suspected bug(s).
- Understand and follow the customer complex solutions (EcoStuXure Architecture).
- Application and Environmental conditions evaluation
- Troubleshooting using remote monitoring tools and advanced technics.
- Be able to propose and configure all functions according to the customer application
- Maintain the work environment, laboratory equipment and tools at the best level to be able to simulate, replicate and understand reported customer escalations.
- Work closely with all teams in the technical support scope: Primary and Expert support team, Internal Technical and Services Teams and BU during case life cycle time until it is successfully resolved from a customer point of view.
- Be able to perform tests to reproduce customer behavior on demo case
- Be able to collect information needed in case of escalation to L3
- Understand the source of problem and evaluate its impact and the mitgation actions
- Maintain the right Expertise in Industrial Automation (PLC's, HMI's and associated softwares)
- Occasionally provide technical trainings to customers .
QualificationsQualifications: - Education: BSc. Engineers degree in Electronics, Automation, Industrial Data Processing.
- Experience: +4 years Technical experience and/or preferred 2 years of experience in the field commissioning/Service projects (on site services etc).
- Industrial Automation /Process Automation domains
3. Skills: - Fluency required in English
- Excellent knowledge of major operating systems
- Familiar with big projects solutions context.
- Have advanced Digital Citizenship.
- Able to work with multicultural environment with regional responsiblities.
- Strong verbal and written communication skills are required
- Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills;
- Ability to develop and maintain customer rapport;
- Good coaching and presentation skills desired.
- Strong experience in SE Products and Solutions
- Strong Understanding of Schneider EcoSrtuxure architectures.
Schedule: Full-time
Req: 009DXX
Responsibilities:
Please review the job description.
Educational requirements:
Desired Skills:
Please see the job description for required or recommended skills.
Benefits:
Please see the job description for benefits.
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