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Summary of the job:

The Customer Experience Lead for Gulf belongs to the Center of Excellence supporting sales team through day-to-day management and maintenance of salesforce CRM system, as well as other operational databases.

Duties & Responsibilities

The Customer Experience Lead, reporting to Gulf CRM Manager and will work closely with line managers and sales team, across several aspects:

• As an Integrator - analyze and resolve CRM program issues in a timely and accurate fashion as well as hold responsibility for monitoring data quality.

• As a Connector - apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development and deployment of CRM software critical to business operations.

• As a Shaper - lead on the delivery of targeting & segmentation modelling that will enable effective marketing strategies across multiple categories and brands.

Experience Required

• Education: Bachelor’s degree. MBA from an accredited university or college in business and/or business technology is add on.

• Experience: 2+ years in CRM & Pharmaceutical industry, preferred salesforce platform, with GCC experience is add on.

• Language: English and Arabic, French is add on.

• Location: Cairo.

Technical/Functional Skills Required

• Behave according to Credo and J& J leadership imperatives.

• Ability to learn with Excellent oral and written communications in English and Arabic

• Strong collaboration and partnering skills

• Strong project management and eye for business

• Expertise in obtaining, analyzing and synthesizing information: making the sophisticated simple

• Critical thinking

• Personal integrity and maintain the trust of others

• Courage to try new things and make tough calls

• Ability to see big picture and address details