At voco™ Cairo Arabella Plaza, the very first voco in Egypt, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.

We are looking for an In-Room Dining Runner who will ensure the timely delivery of food and beverage orders to guest rooms, providing attentive and personalized service in line with IHG standards.

A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:

• Delivering in-room dining orders promptly and professionally to guest rooms.
• Setting up trays and trolleys to meet hotel presentation standards.
• Assisting guests with requests, ensuring their dining experience is seamless.
• Collecting used trays and trolleys from guest rooms and corridors in a timely manner.
• Coordinating with the Order Taker and Kitchen team to ensure accurate and efficient service.
• Handling guest complaints and requests courteously, escalating when necessary.
• Maintaining cleanliness and organization of the in-room dining area, trolleys, and equipment.
• Promoting menu items, specials, and upselling additional services.
• Ensuring compliance with food hygiene, safety, and brand service standards.

What we need from you:

• Previous experience in Food & Beverage service, preferably in a 4/5-star hotel.
• Strong communication and customer service skills.
• Ability to handle physical tasks such as carrying trays and pushing trolleys.
• Good organizational skills and attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Good in English and other languages is an advantage.

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.