At voco™ Cairo Arabella Plaza, the very first voco in Egypt, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.

We are looking for an In-Room Dining Order Taker who will ensure guest orders are handled efficiently, accurately, and with a personalized touch.

A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:

• Answering guest calls promptly and taking food and beverage orders with accuracy and courtesy.
• Recommending menu items, upselling specials, and ensuring guest preferences are captured.
• Entering orders into the POS system and coordinating with the kitchen and service teams.
• Following up on timely delivery and ensuring guest satisfaction.
• Assisting with VIP setups, special requests, and personalized service.
• Handling guest complaints and concerns professionally, escalating when necessary.
• Maintaining accurate records of orders, charges, and guest requests.
• Ensuring compliance with IHG service standards and food safety procedures.

What we need from you:

• Previous experience in Food & Beverage or customer service within a 4/5-star hotel.
• Strong communication and telephone etiquette skills.
• Ability to multitask, prioritize, and remain calm under pressure.
• Proficiency in POS systems; Opera knowledge is an advantage.
• A passion for guest service and attention to detail.
• Good in English and other languages is an advantage.

What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.