Are you passionate about food and beverages? Do you thrive in a vibrant, fast-paced environment? Intercontinental Cairo Citystars is seeking an experienced Food & Beverage Manager to lead our culinary team and create unforgettable dining experiences for our guests.

Your Day-to-Day

• Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers ​
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues ​
• Train colleagues to make sure they deliver with compliance and to the standards we expect ​
• Drive a great working environment for teams to thrive - linking up departments to create sense of one team ​
• Promote teamwork and quality service through daily communication and coordination with other departments ​
• Recommend or initiate any HR elated actions where needed ​
• Make sure all food and beverage equipment is in operational condition and regularly cleaned ​
• Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs ​
• Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction ​
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty ​
• Regularly communicate with guests to ensure expectations are met ​
• Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions ​
• Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with the Executive Chef ​
• Make sure food and drinks are secure and stored safely - always keep stock replenished to minimise waste ​
• Handle food and beverage inventory procedures.
• Determine minimum and maximum stocks for all food, beverage, material, and equipment ​
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done ​
• May also serve as manager on duty ​
• ​Help prepare the hotel’s annual budget and the setting of departmental goals ​
• Monitor budget and control expenses with a focus on food, beverage, and labour costs ​
• Working with the catering office, identify additional sales opportunities to enhance revenue ​
• Drive promotions that deliver great dining experiences for guests at a good value ​
• Make sure credit and financial transactions are handled securely

​What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field ​
• 4+ years’ related experience, including management experience ​
• Must speak local language & English
• Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law
• Must obtain certifications or permits as required by local governmental agencies. ​

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

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