IT Systems Administrator (m/w/d)

Who are we?

As an international family-owned company, Hermès stands for the highest quality of French craftsmanship, tradition and innovation, as well as creativity across 16 product categories. Passion, exceptional service, and deep respect for our customers and employees are at the heart of our identity. Hermès Germany is represented in Munich with a flagship store and seven additional boutiques in major German cities. These are complemented by another flagship store in Vienna and a boutique in Kitzbühel.

We are looking for you to join us as

IT Systems Administrator (m/w/d)

This is a hybrid position, split roughly evenly between network/infrastructure work and broader IT systems management. You'll need to be genuinely comfortable switching between hands-on technical work in the field and day-to-day systems/support responsibilities.

Network & Infrastructure (approx. 50%)

• Implement, deploy, and maintain our Cisco network infrastructure across all sites, ensuring reliable connectivity between headquarters and boutiques
• Provide hands-on technical support and infrastructure management directly in our boutiques (hardware, connectivity, cabling, on-site troubleshooting), with regular travel required
• Support the rollout of retail IT projects, from planning to on-site deployment
• Implementation and maintenance of security systems (CCTV, safes, access control)

IT Systems & Support (approx. 50%)

• Oversee server and client systems (Windows, Office 365, SharePoint) and coordinate with external service providers to maintain high-quality technical standards
• First- and second-level support and service management for employee requests
• Administration of end devices and user lifecycle management (Asana, Jamf)
• Support for payment systems and the merchandise management system (CEGID Retail)
• Disaster recovery planning, backup management, and data recovery
• Compliance with the Group's security and data protection regulations

What you need to succeed with us

• A college degree in IT or comparable IT training
• At least 3 years of professional experience in system administration, including solid hands-on experience with network infrastructure (Cisco)
• Comfortable moving between field-based technical work and remote/office-based systems management
• Willingness to travel regularly to boutique locations
• An analytical, solution-oriented work style, with the ability to set clear priorities autonomously
• Good communication skills, with the ability to explain technical topics clearly to non-technical staff
• Excellent written and spoken German and English
• Enthusiasm for the retail environment