Department mission

This position reports to the Retail Planning Manager as part of the Retail Merchandising Team of Hermès Benelux-Nordics based at the Head Office in Brussels. The main objective of the Retail Merchandising Team is to ensure a singular and coherent product assortment in the Hermès stores in our region, in order to achieve sales objectives and surprise our customers.

As part of the Retail Planning, the Supply Planner will be responsible for effectively managing inventory level to support Hermès Benelux-Nordics' sales. He/she will be in charge of monitoring the stock level of the remote stock, the weekly replenishment as well as reorders and region stock level rebalancing.

Key responsibilities

1. Stock Monitoring throughout the Product Lifecycle

• Planification, monitoring and optimisation of deliveries with Customer Service
• Updating and communicating a cross-metier delivery calendar for Retail Merchandisers, Retail Operations, Warehouse and Stores
• Creating central and in-store performance and stock reporting per Metier for Retail Merchandisers and Stores
• Suggestion and implementation of stock corrective actions (including retention or ordering needs, rebalancing, etc.)

2. Deported and Cross-Dock stock management

• Working with Retail Operations, Stock teams and the Warehouse to define and update the process per store and per Metier: cross-dock vs. retention, min max in store, frequency of replenishment
• Coordination of day-to-day replenishment with all counterparts, sharing visibility on upcoming deliveries and stock situation
• Regular sharing with Sales Planner and Retail Merchandisers on stock situation and store requests, warehouse challenges and suggested corrective actions (e.g., rebalancing within the subsidiary)
• Follow up on actions with all counterparts

3. PSI and Assortment management

• Collaboration with Retail Merchandiser for PSI catalogue and definition of minimum and maximum stock levels
• Suggestion and implementation of stock corrective actions (including updating PSI and Assortments, adapting min max, etc.)
• Reporting and Forecasting on PSI and Assortment SKUs for Metiers, Europe and Retail Merchandisers
• Coordination of day-to-day operations on these SKUs to ensure smooth automatic replenishment to Warehouse and Store

4. Bulk stock management

• Definition with Retail Merchandising of SKUs to be purchased in bulk stock
• Work on collaborative Demand based forecast with Retail Merchandisers and Sales Planner
• Definition of central / in store stock target levels for products managed in bulk stock in close collaboration with Sales Planner, Warehouse, Retail Operations and Stores
• Coordination of day-to-day replenishment with all counterparts, sharing visibility on upcoming deliveries and stock situation
• Regular sharing with Retail Merchandisers & Sales Planner on stock situation and store requests, warehouse challenges and suggested corrective actions (e.g., reorder, transfer in/out, etc.)
• Coordination of day-to-day operations on these SKUs to ensure smooth automatic replenishment to Warehouse and Store

5. Projects

• Participate actively in all Group projects aiming to build a strong and efficient Supply Chain for the future (including Cockpit, SAP Retail)
• Actively contribute to Europe & Middle East Retail Planning projects

Profile

• Bachelor's degree in business management, logistics or a related field
• 4 to 5 years experience working in retail supply, product allocation or logistics
• Fluent English and French. Any other language is a plus
• Team player, flexible, with good interpersonal skills
• Analytical, structured and organised, with attention to detail
• Comfortable handling large & complex data sets from different sources
• Able to prioritize to tight deadlines and sometimes changing priorities and convey results in a concise and pedagogical way
• Capable of coordinating projects with many counterparts
• Service-oriented and action-focused
• Advanced knowledge of Microsoft Excel (at ease with V-lookups, index match and pivot tables)
• At ease with IT systems in general (knowledge of SAP and CEGID are a plus)

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20, 000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.