CONTEXT

The main function of the Maintenance & Facilities Manager is to execute the maintenance and retail enhancement projects as well as supervise all facilities upgrades and preventive maintenance activities at the Hermès stores Benelux Nordics.

The position aims at achieving the highest standards in our stores, in terms of store appearance and functioning, to meet Hermès Benelux Nordics expectations for welcoming and working conditions, both for customers and staff.

Reporting line

• This position reports directly to the Regional Retail Operations Manager.
• It requires transversal management, with no direct report.
• It has an operational link with Hermès Europe Construction Team.

MAIN ACTIVITIES

Store maintenance

Daily Maintenance

• Manage and support 7 boutiques
• Understand local legal constraints of each country, considering the scope of the region
• Organize and coordinate planned, preventive and emergency maintenance activities whilst aiming to establish the correct balance between risk, quality and affordability. This includes HVAC, cleaning, security systems (CCTV, Access Control, intruder alarm, smoke), fire alarm, emergency lighting, pest control, rubbish collection, lifts maintenance, floor maintenance, grounds maintenance, lighting control systems, and any other areas as required
• Prepare and update planned maintenance schedules
• Communicate and liaise with the Store Operation Manager to coordinate maintenance and repair work
• Propose and manage cost-effective solutions and ensure a quick turnaround of repairs for smooth functioning of the stores
• Conduct regular store visits to ensure optimal maintenance performance
• Plan audit with external company or architect, in each store, to define a maintenance program and to cope with local regulations

Contractual Activity

• Manage maintenance contractors and ensure they are adequately trained and equipped so that the maintenance program can be accomplished in a safe, timely and cost-effective manner

In collaboration with the Accounting and Supplier Administration Manager:

• Negotiate continuation contracts with key maintenance partners, widen the pool of outsourced contractors as a continued effort to improve the quality of service offered and develop a relationship with all existing maintenance partners, to ensure good communication concerning maintenance issues

Budget & General Follow Up

• Plan, propose and follow up on yearly maintenance budget in coordination with Finance Department and Retail Department as required
• Process invoices on SHARE and MEO (myEasyOrder).
• Establish tracking record of maintenance history to prepare yearly budget

Maintenance Projects Roll Out

• Supervise roll out of worldwide and/or regional projects (i.e..: deployment of a maintenance App tool)

Minor works, renovation & store opening projects

In partnership with Hermès Europe Construction Team:

• Work on development process of all store refurbishments, store openings/closings
• Animate and coordinate project follow up meetings with Internal Business Partners (IT, Finance, Retail, Visual) and external vendors (architects, general contractors) within the approved budget framework
• Coordinate and follow up all snags following the completion of each project
• Organize & attend store projects meetings and site visits as required

Health & safety

In collaboration with the Internal Control Manager:

• Ensure compliance with health and safety regulations: Compile a full program of documented Health & Safety inspections, audits and checks
• Monitor and follow up on audits conducted by the Hermès Group as well as by the insurer
• Carry out regular health and safety-related risk assessments and ensure the necessary measures to comply with the relevant requirements
• Conduct benchmarking of security service providers

REQUIRED SKILLS

• Previous experience in project management required; ideally technical expertise with at least 5 years of experience in a similar role
• Security awareness: the security of assets, employees and inventories must be ensured equally
• Cost awareness: work within the approved budget; develop and implement cost saving measures without affecting quality; saving of organizational resources.
• Ability to
  • Understand technical issues
  • Communicate with vendors as well as Store Managers & European teams to explain plan of action
  • Organize and prioritize
  • Adapt solutions and customize response to each store context
• Accountable and trustworthy
• Self-initiative, safe judgment and decision-making
• Strong analytical skills and attention to detail
• Fluent in French & English (spoken and written)
• Travel 50%
• Be available to coordinate emergency maintenance work outside of normal working hours, for example: leaks, power/fire system/store alarm/mechanical systems failure
• Excellent interpersonal skills fostering collaborative work
• Sense of humour
• Softwares
  • Extensive Excel knowledge, comfortable with the entire Microsoft Office suite of programs. Daily usage of Excel and PowerPoint
  • Basic skills in drawing or sketching (AutoCAD) would be an asset for creating dimensioned furniture layouts and updating store shelving plans

"A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world"