Senior Systems Analyst

Posted: Wednesday, 28 May 2025
Valid Thru: Friday, 27 June 2025
Index Requested on: 05/28/2025 07:27:11
Indexed on: 05/28/2025 07:27:11

Location: Richmond, BC, , CA

Industry: Advertising and Public Relations
Occupational Category: 11-9000.00 - Management
Type of Employment: FULL_TIME

Syscon Justice Systems Canada Ltd. is hiring!

Description:

Key Responsibilities:

Technical Support & Problem-Solving:

  • Provide Tier 1 and Tier 2 support for correctional software systems used in correctional facilities.
  • Triage, diagnose, log, and resolve software issues, system bugs, and performance concerns reported by correctional facility staff promptly.
  • Assist with deployment, configuration, and upgrades of correctional software.
  • Collaborate with QA and development teams to relay client feedback and reproduce bugs for resolution.
  • Detect and document software bugs, system inconsistencies, and potential improvements.
  • Maintain and update support documentation and knowledge base entries.

Business Analysis

  • Analyze client needs and translate them into technical requirements for the development team
  • Identify opportunities for process improvement within correctional facility financial systems
  • Create and maintain documentation of system workflows
  • Facilitate communication between clients, developers, and other stakeholders
  • Support the implementation of custom financial system solutions tailored to each prison's specific requirements

Client Relationship Management

  • Serve as the primary point of contact for correctional facility & business office staff experiencing system issues
  • Provide training and support to facility users on software functionalities
  • Assist clients with software issues, report generation, and data analysis
  • Maintain positive client relationships by ensuring the timely resolution of critical software issues
  • Communicate system changes and updates to clients in clear, non-technical language
  • Manage support tickets, have regular client Support conference calls to deal with the open support issues with empathy, professionalism, and clear communication.
  • Ensure client satisfaction by addressing pain points proactively and efficiently.

Skills and Qualifications:

  • Degree in Information Technology, Computer Science, Business Administration, or related field
  • Proficiency in SQL, PL/SQL, Oracle database administration, and related technologies.
  • Familiarity with the Oracle product portfolio, including databases, applications, and Java.
  • Demonstrated problem-solving abilities and analytical thinking
  • Excellent written and verbal communication skills
  • Ability to explain technical concepts to non-technical users
  • Requirements gathering and documentation skills

Salary Expectation:

  • $55, 000 - $65, 000

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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