Territorial Acknowledgement

Schneider Electric Victoria acknowledges that our people are privileged to live and work in the traditional territories of the Lkwungen, Malahat, Pacheedaht, Scia'new, T'Sou-ke and W-SÁNEĆ peoples. Schneider Electric endeavors to continue to work with Indigenous First Nations to respectfully acknowledge history and mutual goals for prosperity.

Company Values and Vision

Globally, Schneider Electric was ranked as the world's most sustainable corporation of 2024 by Time Magazine. This achievement is the result of our long-term focus on sustainability, demonstrated by our year-year improvement at Corporate White Knights Global 100. Locally, we design products that enable industries to realize their decarbonization objectives, making the world a better place to live. Schneider Electric strives to be a company that is driven by meaningful purpose and continuously creates an inclusive working environment. We want to be the most diverse, inclusive and equitable company - globally.

If you think this is corporate lip service, check out our Diversity and Inclusion webpage. Our aim is to enable empowered, happy employees because we feel this unlocks creativity, curiosity, and innovation. By joining Schneider Electric, your career possibilities are diverse with opportunities locally and globally, spanning the full spectrum of technical domains.

What will you do?

At Schneider Electric, we specialize in delivering world-class technical support to our global customers. As part of our expert team, you'll tackle complex technical challenges, providing innovative solutions that make a tangible difference. This is a technical support role but rest assured-it's not a call center environment. Instead, you'll work collaboratively using advanced tools and systems to deliver high-quality support that drives customer success.

As part of your responsibilities, you will:

Deliver Exceptional Customer Experiences

• Assist in handling technical support requests, learning to provide timely and professional solutions.
• Shadow expert team members as they investigate and document complex technical issues from global customers.
• Develop skills in understanding customer challenges and crafting tailored solutions.
• Apply your growing technical knowledge to help diagnose issues and propose effective resolutions.

Expand Your Knowledge and Share Insights

• Learn to maintain accurate records of troubleshooting steps and customer interactions in our support systems.
• Contribute to knowledge-sharing initiatives by helping create support articles and FAQs.

Contribute to Innovation and Product Improvement

• Participate in exciting internal projects, including lab experiments and virtualization initiatives.
• Collaborate with various teams to understand how customer feedback drives product refinement and innovation.

What qualifications will make you successful for this role?

• Currently enrolled in a technical degree program (STEM field) or graduated within the past year.
• Familiarity with power systems is an advantage.
• Knowledge of industrial communication protocols (Modbus, Ethernet, TCP/IP, etc.), relational databases (SQL), or virtualization technologies is a bonus.
• An enthusiastic problem solver with strong analytical and troubleshooting skills.
• Passionate about technology and eager to deepen your expertise in a real-world environment.
• A strong communicator with effective written and verbal English skills to engage with global customers and teams.
• Someone with a "customer-first" mindset, committed to delivering exceptional support experiences.
• Comfortable working both independently and collaboratively in a dynamic, global team.

What's in it for you?

• The base pay compensation for this full-time position is starting at CAD20.00 per hour for candidates who are B.C. residents. Schneider Electric also offers our employees on fixed-term employment holidays and paid time off.
• Gain hands-on experience in a globally recognized company.
• Work alongside professionals who are invested in your growth.
• Contribute to meaningful projects with real-world impact.
• Develop expertise in cutting-edge technologies and processes.
• Hybrid work environment and flexible work arrangement
• Our Victoria office was recognized locally as a Green and Ocean Friendly business
• Funding for employee clubs, e.g. ice hockey, yoga, Toastmasters, photography, board games, tennis and many more, or you can start your own!

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

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Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.