The Senior Enrollment Consultant is responsible for serving as a SME for the Enrollment Consultants and engaging and enrolling candidates into their Right Management service benefit program.

The Senior Enrollment Consultants will provide real time guidance and support to the Enrollment Consultants by giving guidance on process/protocol and performing quality assurance reviews.

The Senior Enrollment Consultant needs to ensure efficient and effective enrollment of candidates to increase total utilization of programs and overall take up, which directly impacts Right Management profitability and revenue.

Accountabilities

Results & Strategy
The Senior Enrollment Consultant must ensure that Enrollment Consultants are being efficient and effective in their roles. The Senior Enrollment Consultant must help guide the Enrollment Consultants in their roles, complete quality assurance checks to ensure that the Enrollment Consultants are operating within guidelines and provide real time coaching. They are responsible for providing guidance to the Enrollment Consultants.
The Senior Enrollment Consultant will also have their own case load to manage and increase overall take up rates of candidates.
Data integrity and maintaining accurate records in various systems is also required.

Client & Candidate

Provide an exceptional experience for both candidates and clients to ensure that they utilize the programs that have been selected for them and are successful in initiated the programs.

Thought Leadership

Lead with guiding values of ManpowerGroup and ensure that relevant industry knowledge is provided to candidates

Qualifications:

Experience

Required
Industry: Virtual contact center experience preferred
Education: Bachelor's degree or equivalent experience
Technology: Competency in MS office products, ability to multitask and a high level of data integrity
Experience: excellent customer service skills, sales experience, experience in a similar role guiding or coaching others

Nice to Have
Language: bilingual experience (English, French, Spanish),
Experience: call center experience, coaching

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.

Reasonable accommodation during the interview process can be provided. Contact talentacquisition@manpowergroup.com for assistance.