Description

At Vitalant, you are more than a leader-you are a vital part of our lifesaving mission. The work you lead every day directly impacts donors, patients, and communities we serve.
Your Impact Is Vital

As Senior Director, Fixed Site Operations & Donor Experience, you will provide strategic leadership to optimize operational performance and elevate the donor experience across all fixed site locations. This role is accountable for achieving collection goals, standardizing workflows, and strengthening donor engagement through Customer Care, Recruitment, and Special Services teams.

Partnering closely with national Marketing and Donor Services leaders, you will align fixed site strategies with organizational priorities-driving consistency, innovation, and excellence across the donor journey. You will also champion technology adoption, process improvement, and cross-functional collaboration to enhance donor loyalty and strengthen Vitalant's competitive position.
What You'll Do

• Lead Fixed Site Strategy & Operations
  Develop and execute national strategies that optimize fixed site operations and elevate donor experience, ensuring alignment with organizational goals and growth priorities.
• Drive Performance & Results
  Oversee forecasting, capacity planning, and performance metrics to achieve collection goals, monitor trends, and deliver actionable insights to senior leadership.
• Elevate Donor Experience & Engagement
  Establish consistent donor experience standards and lead initiatives that improve donor loyalty, retention, satisfaction, and appointment utilization.
• Champion Innovation & Technology Adoption
  Lead implementation of new technologies, digital tools, and process improvements that enhance efficiency, automation, and the donor journey.
• Strengthen Cross-Functional Collaboration
  Partner with Marketing, Donor Services, Scheduling, and Customer Care to ensure cohesive strategies and seamless, end-to-end donor experiences.
• Develop & Empower Leaders
  Hire, mentor, and develop leaders at multiple levels, fostering a culture of accountability, collaboration, and continuous improvement.
• Ensure Financial Stewardship & Compliance
  Support budget development, identify opportunities for efficiency, and ensure operations comply with internal SOPs and external regulatory requirements.

What You'll Bring

• Demonstrated leadership experience overseeing multi-site operations, performance management, and donor or customer experience initiatives.
• Experience leveraging data, performance metrics, and insights to inform strategy and drive operational improvement.
• A collaborative leadership style with the ability to influence across teams and functions.
• Commitment to quality, compliance, and continuous improvement.
• Passion for mission-driven work that makes a meaningful difference.

Requirements

Knowledge/ Education
1. Bachelor's degree in Business Administration, Healthcare Management, Operations, or a related field required; or an equivalent combination of education and progressively responsible experience. Master's degree (MBA, MHA, or related discipline) strongly preferred.

Experience
1.Eight years related experience required. To include:

• Six years leadership experience required.
• Five years fixed site operations experience required. A combination of recruitment experience and operations experience in donor services may be substituted to meet the five-year requirement.

Skills/Abilities
1.Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
2.Must be able to maintain confidentiality.
3.Must have analytical, statistical, personal organization, and problem-solving skills.
4.Able to organize, prioritize, and execute a variable workload and multiple priorities.
5.Effective oral and written business communication skills.
6.Must have a participative management style, strong team development, coaching skills, and the ability to lead and motivate senior and executive-level managers.
7.Ability to work in a team environment and participate as an active member of management.
8.Must have proficient computer skills.
9.Ability to travel (30-40+%).

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60, 000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here

Job Posting Disclaimer

Please note: Vitalant does not currently hire individuals who reside in the following states - Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.