Description

At Vitalant, every role supports our life-saving mission - and as a Donor Outreach Coordinator, your voice directly empowers donors to provide blood that helps trauma patients, cancer patients, laboring moms, and countless others. If you are motivated by purpose, thrive in a fast-paced customer-focused environment, and are energized by using your communication skills to inspire action, this could be the perfect opportunity for you. As a Donor Outreach Coordinator, Your Impact Is Vital!

The Impact You'll Make:

In this role, you'll connect with current, lapsed, and potential donors, encouraging them to schedule their next donation at a local blood drive or donor center. Through meaningful conversations, you'll help donors understand their life-changing impact and ensure they have a positive experience with Vitalant.

What to Expect

Due to scheduling requirements, this remote position is limited to candidates residing in the Central, Mountain, or Pacific time zones.

Schedule: Next Start Date: 4/13/2025

• Training is four weeks, Monday-Friday, 9: 00 AM-5: 30 PM (AZ Time) with 100% attendance required.

• After training, you will be assigned one of the following shifts (Arizona Time):

• • Tues-Sat | 10: 30 AM - 7: 00 PM (8% shift differential for Saturday)
  • Sun-Thurs | 10: 30 AM - 7: 00 PM (8% shift differential for Sunday)

Salary Range: $15.61-$16.67 per hour

• Final rate determined by experience and work location.
• Additional $1/hour bilingual pay (after passing assessment)

Total Rewards Package:

Our c omprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD& D insurance
• Free short-and-long-term disability insurance
• PTO and Paid Sick/Wellness leave
• Employee Resource Groups
• Recognition and perks

Skills & Strengths You'll Need to Succeed:

• Strong verbal communication - clear, professional, and confident in phone-based conversations.
• Customer service excellence - ability to handle concerns, overcome objections, and build rapport quickly.
• Multi-tasking and computer proficiency - navigating multiple systems, typing while talking, and maintaining accuracy.
• Attention to detail - accurate coding, proper documentation, and adherence to SOPs and donor confidentiality.
• Adaptability - comfortable in a fast-paced, metric-driven environment with repetitive tasks.
• Team-oriented mindset - positive attitude and willingness to support colleagues.

Requirements

• High School Diploma or GED required
• Proficient computer skills required; a skills assessment will be administered following the interview.
• One year of customer service experience strongly preferred
• Call center experience strongly preferred
• High Speed Internet and private workspace is Required

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60, 000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here

Job Posting Disclaimer

Please note: Vitalant does not currently hire individuals who reside in the following states - Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.