Description

Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission.

Your impact as a Donor Outreach Supervisor is vital. The Donor Outreach Supervisor is responsible for leading and supporting the donor outreach team to ensure the recruitment and retention of blood donors. This position oversees daily operations of donor scheduling and outreach campaigns, ensuring excellent customer service, compliance with organizational policies, and achievement of collection goals

What to Expect

Schedule: Days Sun-Thurs 10: 15am-7: 15 pm Arizona time zone

Our c omprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD& D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

As a Donor Outreach Supervisor, you'll get to:

• Ensure the delivery of quality customer service to all customers.
• Hire, supervise, train, and evaluate the performance of assigned personnel.
• Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
• Conduct call quality monitoring and provide constructive feedback and guidance to staff.
• Investigate and resolve donor complaints.
• Compile monthly evaluations and standard reports on Donor Outreach activity.

Requirements

• High school diploma or GED required.
• Bachelors degree in related area or equivalent combination of education and experience preferred.
• Knowledge of telemarketing techniques required.
• Knowledge of blood banking telemarketing techniques preferred.

Experience

• 2 years related experience required. To include:
  • One year supervisory experience.

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60, 000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here

Job Posting Disclaimer

Please note: Vitalant does not currently hire individuals who reside in the following states - Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.