Description

If you enjoy talking with people, building rapport, and doing meaningful work, this could be the role for you. Vitalant is currently seeking outbound call center representatives (Donor Outreach Coordinators) to be the front-line heroes by scheduling past and present donors to make their next vital contribution through blood donation.

Our ideal candidate is looking to work in a fast-paced team environment that offers the ability to work productively from home while meeting and exceed goals/metrics while making a valuable contribution to purpose driven work. Every day you'll be having fun making a measurable difference.

What to Expect:

• Start Date February 15, 2026
• Schedule: After 4 weeks of training (9 am -5pm Arizona Time), you will be offered one of the following permanent schedules:
  • Tues -Sat 10: 30 AM-7: 00 PM - (ARIZONA TIME) OR
  • Sun-Thur-10: 30 AM - 7: 00 PM - (ARIZONA TIME)
• Compensation for this position is based on several factors, including but not limited to years of relevant experience, education, and geographical work location. Final pay will be determined in accordance with applicable law and internal equity. Additional 8% premium pay is available for weekend.

What You'll Do

• Make outbound calls to past blood donors to re-engage and schedule donation appointments.
• Build positive, respectful connections while educating donors on upcoming needs and opportunities.
• Represent our mission with professionalism, empathy, and enthusiasm.

What Makes You a Great Fit

• Comfortable handling a high volume of outbound calls.
• Strong communication skills with a warm, confident phone presence.
• Ability to handle objections and turn hesitation into commitment.
• Reliable, organized, and goal-driven.

Our c omprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD& D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

Requirements

Knowledge/ Education
1. High School Graduate or GED required.

Experience

1. One-year customer service experience - preferred
2. Proficient computer skills required. (Assessment Required)
3. Contact Center experience - strongly preferred

Skills/Abilities
1. Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
2. Must be able to maintain confidentiality.
3. Ability to work autonomously and productively to meet and exceed goals while multi-tasking, focusing on details and adapting to a changing environment.
4. Ability to work in a repetitive role that majority of time is spent on the phone.
5. Must possess a positive attitude that encourages teamwork.

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60, 000 blood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here

Job Posting Disclaimer

Please note: Vitalant does not currently hire individuals who reside in the following states - Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.