Description

At Vitalant, improving how we work helps ensure lifesaving blood and biotherapies reach patients when they're needed most. The Business Process Improvement Manager supports continuous improvement initiatives across the organization, partnering with national and functional leaders to plan and execute improvement projects. The role applies Lean and Six Sigma principles to enhance quality, efficiency, and effectiveness-identifying and prioritizing opportunities, leading cross-functional teams, and using both statistical and practical problem-solving tools. Additionally, this position serves as the Smartsheet administrator, providing expertise in system configuration, user access, and automated workflow development to enable lean, efficient processes across the enterprise.

This hybrid role is based at our National Headquarters in Scottsdale, AZ, with a schedule of three in-office days per week and two remote work-from-home days.

Our comprehensive total rewards support you, your family, and your future with:

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD& D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

As a Business Process Improvement Manager, you'll get to:

• Lead Lean Six Sigma initiatives to improve efficiency, quality, and cost performance across the organization
• Partner with leaders to prioritize high-value improvement opportunities and mitigate operational risk
• Analyze process and performance data to identify trends, waste, and variation; recommend corrective actions
• Establish metrics, control plans, and daily management systems to sustain improvements and track results
• Collaborate with Finance to quantify and validate the financial impact of improvement initiatives
• Coach teams on Lean, structured problem-solving, and continuous improvement practices
• Conduct on-site "Go and See" observations to ensure solutions align with real-world operations
• Partner with Technical Authors to ensure accurate, efficient process documentation
• Lead post-implementation reviews and clearly communicate project status, outcomes, and learnings
• Serve as Smartsheet Administrator (National role), managing system configuration, access, and automated workflows to support enterprise processes

Requirements

Knowledge/Education

• Bachelor's degree in related field (e.g., Business Administration or a technical field) required.
• Knowledge of performance improvement, statistical tools, and CGMP systems and applications required.

Licenses/Certifications
Lean Six Sigma Black Belt (by a recognized certifying agency) or completion within 12 months required.

Experience

• Five years related experience required.
• Lean Six Sigma or other process improvement implementation and/or project management experience required.
• Use of statistical techniques and other problem-solving tools required.
• Experience in the healthcare, blood banking, or pharmaceutical industry preferred

Skills/Abilities

• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Strong quantitative, analytical and process design/redesign skills.
• Proficient use with Microsoft Excel, PowerPoint, Visio, and Statistical Software (Minitab, SigmaXL, etc.).
• Must be able to maintain confidentiality.

#ITCORP

Summary

About Us

Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60, 000 bl ood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.

Job Posting Disclaimer

Please note: Vitalant does not currently hire individuals who reside in the following states - Alabama, Alaska, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.

Vitalant is committed to fostering an inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. We create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

EEO/Disabled/Veterans

Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.

For more EEO information about applicant rights click here