We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

Responsible for providing operational management support for Special Programs supporting TRICARE beneficiaries eligible for Special Programs including but not limited to Extended Care Health Options (ECHO) benefits and the Autism Care Demonstration (ACD) Programs. Under direction from the Director of Case Management (CM), Special Programs this Manager develops and implements the operational program components to optimize CM and Care Coordination strategies and goals, and policies and procedures to ensure compliance with contract standards.

Education & Experience

Required:

• Bachelor's degree in Business, Healthcare Administration, or similar or equivalent experience
• Minimum of five years' leadership experience in operations with progressively increasing management experience in performance improvement, and program development.
• Experience with performance improvement and workforce management tools and ability to use in management of administrative staff
• Experience using data and data analysis to improve efficiency and effectiveness of program operations
• Experience creating performance reports and dashboards using MS Office
• Must be a U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation

Preferred:

• Medical Claims, healthcare benefits, and/or DOD Medical Management experience
• Medical Call Center experience
• Experience in programs supporting children with disabilities, TRICARE ECHO and/or Autism Care
• Veteran, Military Spouse or military affiliated

Key Responsibilities

• Supports operational leadership of CM Special Program functions and staff to ensure compliance with contract requirements and adherence to contract deliverables.
• Builds performance tracking, analysis and reporting tools and dashboards.
• Monitors day-to-day operational performance of the CM Special Programs team to identify and provide solutions for barriers to providing excellent service to beneficiaries.
• Systematically evaluates the quality and effectiveness of special programs and other related clinical operations, analyzing appropriate data and information to identify areas of improvement; develop and implement performance improvement initiatives and monitor and intervene to ensure continued trends in a favorable direction.
• Manages activities necessary to ensure appropriate utilization of resources and develops workforce management strategies and processes to optimize efficiency and effectiveness.
• Participates in the development of performance measures and ensures processes are in place to monitor the impact of programs and services on being managed.
• Supports new employee orientation and training as needed.
• Ensures resources and processes are in place to maintain adherence to accreditation standards, contract policy, contractual requirements, and nationally recognized practice standards.
• Participates in development of job aids, desk procedures, education and auditing to support uniform application of programs and compliance with program policy and standards.
• Participates in interdepartmental committees and/or workgroups that are pertinent to areas of responsibility.
• Performs other duties as assigned.

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Delegation Skills: Provide clear performance expectations for projects and ensure adequate access to resources for completion.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Problem Solving / Analysis: Thorough knowledge of health care delivery, managed care concepts, management reporting tools, and knowledges of medical management systems; ability to perform critical, in-depth analysis of business information to identify opportunities and develop improvement plans.

Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.

Technical Skills: Knowledge of TRICARE policies and procedures and role in medical management of Case Management, Utilization Management, Managed Care concepts, Behavioral Health practices and principles, Medicaid and Medicare eligibility requirements and benefits, community resources, alternative funding programs, medical management systems, and protected health information.

Working Conditions

Working Conditions:

• Availability to cover any work shift
• Remote work environment, with minimal travel required
• Extensive computer and telephone work with long periods of sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $110, 000 - $122, 000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.