We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Benefits Coordinator provides administrative support for the daily operations of the company's employee benefit programs such as: health, retirement, life and disability, wellness, ergonomics, and leaves of absence. This entry-level role ensures accurate data entry, timely response to employee inquiries, and smooth coordination of benefits processes. The role helps maintain employee benefit files, systems, and reports, while delivering excellent customer service to employees. Additionally, the role supports various administrative tasks for the HRIS team.

Education & Experience

Required:

• Associate's degree in Human Resources or related field or equivalent experience
• 1+ years of experience in benefits administration, Human Resources, or related role
• Experience working in a fast-paced high-intensity environment
• U.S. Citizen
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
• Strong attention to detail, organizational skills, and communication skills
• Proficient with Microsoft Outlook, Word, Excel, and PowerPoint

Preferred:

• Knowledge of benefits regulations and compliance requirement
• Experience supporting multi-state employee populations

Key Responsibilities

• Monitor and triage shared benefits inbox, respond to routine inquiries and route complex issues to Benefits Administrators.
• Maintain and organize employee benefit files and documentation (electronic and paper as needed).
• Process employment verifications.
• Perform data entry for benefit-related events, including new hires, ACA tracking.
• Perform COBRA administration for initial notifications and termination offers of coverage.
• Perform administration of disability benefit eligibility and enrollment.
• Generate and distribute leave of absence notifications and premium invoices.
• Assist with preparing and sending communications such as benefit letters, notices, and open enrollment materials.
• Provide support and tracking of project management initiatives.
• Audit correct history records to ensure they meet compliance requirements.
• Provide support during Open Enrollment including printing, mailing, tracking and general support.
• Support the annual 401(k) audit and compliance-related processes through data gathering and document preparation.
• Assist with wellness activities and ergonomic program requests by logging cases and tracking follow-up.
• Support HRIS team with data entry, reporting, printing, filing, and scanning.
• Perform other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Commitment to Task: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Technical Skills: Knowledge of employer benefit programs, rules and regulations.

Working Conditions

Working Conditions:

• Availability to work occasional evenings and weekends as required to meet volume demands
• Works in a standard office environment, with minimal travel
• Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $61, 000 - $68, 000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.