Key Responsibilities

Cloud & Edge Infrastructure

• Support, administer, and enhance a large Microsoft Azure environment, including IaaS, PaaS, and SaaS services.
• Manage and support on-premises Hyper-V environments, including standalone hosts and multiple Hyper-V clusters running Windows Server 2019–2022.
• Assist with the design and implementation of hybrid cloud solutions, ensuring alignment with security, performance, and operational standards.
• Participate in infrastructure planning to support growth, modernization, and edge site reliability.

Automation & Scripting

• Develop and maintain PowerShell scripts and automation solutions to improve consistency, reduce manual effort, and enhance operational efficiency.
• Contribute to infrastructure automation initiatives across Azure and on prem environments (e.g., provisioning, configuration, health checks, reporting).
• Identify repetitive or error-prone operational tasks and propose automation opportunities.
• Support the adoption of automation tooling and practices used by the Cloud & Edge team.
• Backup, Recovery & Resiliency
• Support and administer enterprise backup and recovery platforms (Cohesity preferred; equivalent experience accepted).
• Participate in the design and maintenance of backup policies, restore procedures, and recovery testing for cloud and on prem workloads.
• Assist with disaster recovery and business continuity initiatives in collaboration with the broader infrastructure team.
• Perform restore validation and support recovery efforts during incidents.

Operations & Support

• Provide 3rd-level technical support for cloud, virtualization, and backup-related issues.
• Monitor system performance, capacity, and availability; assist with trend analysis and reporting.
• Participate in a rotating on-call schedule to support critical infrastructure outside of standard business hours.

Collaboration & Documentation

• Work closely with Security, Network, Application, and Service Desk teams to deliver integrated infrastructure solutions.
• Create and maintain technical documentation, including standards, runbooks, and operational procedures.
• Share knowledge and collaborate with team members to build internal technical capabilities.

Required Qualifications

Education & Experience

• College diploma or university degree in Information Technology or equivalent practical experience.
• 5–10 years of experience in infrastructure, cloud, or systems administration roles.
• Experience supporting multi-site or manufacturing environments is an asset.

Technical Skills

• Hands-on experience with Microsoft Azure, including:
  • Virtual Machines, networking, and storage
  • Azure Backup and/or Azure Site Recovery (or similar DR technologies)
  • Hybrid identity and connectivity concepts
• Strong experience with Hyper-V virtualization, including clustered environments.
• Experience with enterprise backup solutions, preferably Cohesity (Veeam, Commvault, Rubrik acceptable).
• Strong knowledge of Microsoft infrastructure technologies:
  • Active Directory / Entra ID
  • DNS, DHCP, PKI
  • Windows Server administration
• Strong PowerShell scripting skills with demonstrated experience automating infrastructure or operational tasks.
• Solid understanding of hybrid and multi-tier architectures.

Professional Skills

• Strong analytical and problem-solving abilities.
• Ability to balance hands-on operational work with design and improvement initiatives.
• Clear written and verbal communication skills.
• Ability to work effectively in a collaborative, team-oriented environment.
• Comfortable operating in a fast-paced, enterprise infrastructure environment.

Preferred/Nice-to-Have

• Microsoft certifications (Azure Administrator, Azure Solutions Architect, or similar).
• Exposure to:
  • Infrastructure-as-Code concepts (ARM, Bicep, Terraform – not required)
  • Monitoring and observability platforms
  • Security and compliance practices in enterprise environments

Additional Requirements

• Participation in an on-call rotation.
• Ability to travel within North America as required.