Copy Of Front Desk Agent

Job Summary: Providing excellent customer service to guests and walk-ins. They connect and understand the guests needs and refer them to the appropriate departments when necessary. The front desk receptionist role involves crafting guest experience: they check them in, assign rooms, and ensure luggage and needs are in the room and ready. They also ensure guest departures are smooth. They communicate with guests at the highest level of hospitality and integrity and accommodate guest's special requests whenever possible. This position is Full Time, and free lunch during every shift. The starting rate of pay is $15.00 plus. This position is benefited with Medical, Dental, Vision, and Life Insurance. Job Responsibilities/Duties: Check in guestsWorks the telephone consoleAnswers questionsPosts chargesDistributes mailGives out changeBalance cash drawerPrograms wake up callsTransfers callsGives out first aid itemsCleans living room areaManages lost and foundMakes copiesActs as information centralChecks guests outSends faxesCoordinates with housekeepingHandles guest complaintsMonitors pool tableTakes items for safe keepingReceives packagesDoes town runsArranges for guest transportShips guest items out via UPS and FEDEX Basic Qualifications & Skills High school diploma or equivalent Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed Desired Qualifications & Traits Previous Front desk/receptionist experiencePrior experience with Agilisys computer system (Preferred not required)Proven teamworkProjects professional image that inspires trust and confidenceEnthusiastic and positive energy Physical Requirements Able to stand for long periods of time