SUPERVISOR OF CAMP ZOO & FAMILY PROGRAMS

Job Title: Supervisor of Camp Zoo & Family Programs Department: Learning & Engagement Supervisor: Formal Learning & Engagement Manager Supervises: Camp Programs Assistant, Camp Programs Coordinator, Part-time seasonal Camp Instructors, Part-time seasonal Camper Inclusion Specialist, Volunteers FLSA Status: Full Time, Regular, Non-Exempt Pay: $30.25/hour You Should Apply If You... Love inspiring the next generation of leaders and stewards through experiences that foster curiosity, empower conservation action and cultivate a deeper connection to the natural world!Are passionate about building a team culture rooted in the ACNC/Zoos Core Values of collaboration, respect, accountability, initiative and fun.Embrace diverse perspectives, backgrounds, abilities and learning styles in both the programs you lead and the team you support.Value regularly giving and receiving feedback as a tool for learning and growth.Demonstrate energy, resilience, creativity and adaptability in your work.Have strong communication and group management skills with groups of all ages.Are willing to work a flexible schedule in order to support programming and staffing needs. General Statement: The Supervisor of Camp Zoo & Family Programs is an ambassador and educator for the ACNC/Phoenix Zoo. The Supervisor is responsible for modeling, creating and maintaining a team culture that demonstrates the ACNC/Phoenix Zoos Core Values. This position hires, trains and supervises the full-time Camp Programs Assistant and Camp Programs Coordinator, as well as the part-time seasonal Camp Zoo instructor team (day camp). They are accountable for efficient and effective logistical operations of Camp Zoo and Family Programs. They oversee the creation of curriculum and schedules for age-appropriate educational programs about the natural world for campers ages 5-15, early childhood ages 0-5 and other special events for all ages. The Supervisor of Camp Zoo & Family Programs partners with the Supervisor of Night Camps to support all camp programming and develop an instructor team culture that represents the Core Values of the Phoenix Zoo. They are cross-trained in Night Camp Program responsibilities, with an emphasis on supporting Night Camp operations during busy season (Feb-Apr). This position requires a flexible and varied schedule that includes: Daytime shifts during the Summer Camp Zoo season (June-July) and Seasonal programming (school holidays). Semi-regular weekend availability to support Family programming.Semi-regular evening availability to support Night Camp programming.All mandatory meetings and training. Essential Duties: Provide quality guest service to both internal and external guests by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance.Help create and maintain a team culture that reflects the ACNC/Zoo Core Values (accountability, collaboration, fun, initiative, and respect), serving as a role model and supporting others in developing and demonstrating these values.Supervise Family Programs and Camp Zoo Instructor staff and volunteers, which includes hiring, schedule management and daily oversight, in addition to providing training, coaching and professional development.Consistently observe programs to provide ongoing coaching and performance feedback which will inform annual evaluations for all regular team members.Ensure program logistics are coordinated with internal and external partners.Monitor and maintain accurate program records, budget, protocols and information that guides operations by the camp team, program guests and other Zoo departments in relation to these programs.Oversee all aspects of Family and Camp Zoo program development to ensure high-quality experiences and materials, inquiry-based curricula and alignment with relevant program standards.Facilitate Family and Camp programs and support other ACNC education programs and special events as needed.Assess, evaluate, and work towards strengthening camp staff and program offerings.Assist with marketing strategies, which may include conducting research, staffing promotional booths and special events, and conducting formal presentations for teachers and school administrators.Assist in supervising the day-to-day operations of Night Camp programs and special ACNC/Zoo and education events when the Supervisor of Night Camps is not present. This support will be regularly expected (approximately one day per week) during busy season.Serve on the Education Leadership Team to help forward the departments strategic initiatives, ensure collaboration and consistency across the department and mentor department staff. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments.)