Position Summary:

The Clinical Coordinator oversees management of work related to the Clinical Externship courses in the Veterinary Academy. The individual will assist the Team Lead & Academic Director in managing the externship courses and any externship staff members. They will review proposed sites and will coordinate the movement of clinical documentation from students to approving faculty. The clinical Coordinator will be responsible for handling any escalations arising from externship students and/or sites. The role will require technical knowledge due to shared oversight of the program's externship learning management system.

Essential Job Functions:

• Oversee management of workflow related to Clinical Externship courses.
• Assume responsibility for processing all documents related to Clinical Externship courses.
• Assist in reviewing and revising clinical externship course materials, documents, and skills.
• Ensure the organization and maintenance of accurate and comprehensive spreadsheets, documents, and records pertaining to externship.
• Maintain externship data.
• Reviewing proposed clinical sites and contacting clinical supervisors.
• Monitor student progress in clinical externship courses.
• Assist in training new clinical externship faculty and update training database.
• Shared oversight of the program’s externship learning management system
• Coordinate off-campus grading of clinical externship materials.
• Participate in other academic and management activities as directed by the Team Lead and Director.
• Respond to student e-mail, tickets, incidents, and answer student calls.
• Ensure that service level standards are met in the processing and turnaround of all student externship work.
• Handle escalations as pertaining to externship courses.
• Ensure alignment with program requirements and accreditation standards
• Active participation in company, team, and individual meetings, completion of annual professional development, and other required training or knowledge sessions relevant to the role.

Knowledge, Skills, Abilities:

• Must possess a minimum of an Associate’s degree from an AVMA accredited program.
• Must be a Credentialed Veterinary Technician possessing a minimum of 2 years experience in a clinical setting. License must be current and in good standing with state licensing board.
• Strong interpersonal skills necessary for positive interactions with students, team members, externship sites, and the leadership team.
• Demonstrated proficiency with technology and the ability to troubleshoot system-related issues effectively.
• Excellent time management and task prioritization skills.
• Prior externship experience preferred.
• Experience with online learning preferred.
• Excellent grasp of how technology can be applied to new methods of instruction.
• Must possess strong organizational skills with the ability to work independently.
• Strong written communicator with the ability to work collaboratively with a team.
• Ability to think quickly, communicate effectively and efficiently, and enjoy being part of a team.
• Contribute to a supportive, positive team culture.

About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.