Position Summary:

The Senior Manager, Revenue Operations & Enablement is responsible for leading performance optimization across multiple sales, partnership, and client success teams. This role will drive go-to-market (GTM) coordination, including Account-based Marketing (ABM), campaign automation, drip sequences, customer journey design, and comprehensive sales enablement strategies. The position also focuses on business process design to enhance operational effectiveness and stakeholder collaboration to achieve revenue objectives.

Essential Job Functions:

• Revenue Optimization:
  • Identify, analyze, and optimize operational processes across revenue-generating stakeholder teams.
  • Develop metrics and reporting frameworks to track & forecast performance, identify gaps, and drive continuous improvement.
  • Establish and oversee revenue-generation KPIs, ensuring their continuous improvement and alignment with strategic goals.
• Sales Enablement & Training:
  • Develop and execute comprehensive training programs for sales methodologies, tools adoption, and best practices.
  • Facilitate workshops and training sessions tailored for revenue-generating stakeholder teams.
  • Create, maintain, and update a documentation repository for all revenue-generating processes, activities, and teams.
• Go-To-Market Coordination:
  • Lead strategic planning and execution of ABM strategies, campaign automation, and targeted drip sequences to support sales and partnership initiatives.
  • Collaborate closely with Marketing, Engineering, and Product teams to align messaging, campaigns, and product launches.
  • Evaluate, select, and implement new revenue operations tools and technologies to enhance GTM effectiveness.
• Customer Journey Design:
  • Map, analyze, and optimize customer journeys across various segments to improve customer experience and retention.
  • Partner with Admissions and Client Success teams to ensure seamless transitions throughout the customer lifecycle.
• Cross-Functional Collaboration:
  • Interface regularly with Marketing, Finance, Accounting, Legal, Engineering, Product, and Admissions teams to ensure alignment in data usage, process optimization, and overall business strategy.
  • Own data governance across the customer lifecycle to ensure accurate representation of business performance to facilitate business strategies.

Knowledge, Skills, Abilities:

• Bachelor’s degree in Business, Marketing, Sales, or related field; MBA preferred.
• Minimum 7 years experience in revenue operations, sales enablement, or related roles.
• Proven expertise in GTM strategies, ABM, campaign automation, and customer journey mapping.
• Demonstrated ability to manage and influence cross-functional teams and senior stakeholders.
• Strong analytical and strategic thinking skills, with proficiency in data-driven decision-making.
• Experience with enterprise-level CRM platforms (e.g., Salesforce), marketing automation tools (e.g., HubSpot, Marketo), and analytical platforms (e.g., Tableau, Power BI).
• Certification or formal training in sales methodologies (e.g., CustomerCentric, Challenger, MEDDIC, Sandler).
• Familiarity with educational or healthcare markets a plus.
• Excellent communication, facilitation, and presentation abilities.

About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building diverse teams – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, and free access to our online programs.