Position Summary:

The Admissions Specialist at Penn Foster Group plays a pivotal role in guiding prospective students toward achieving their educational and career goals through conversational sales. You will engage with prospective students over the phone; listening to their aspirations, identifying the educational programs that align with their goals, and inspiring them to take the first step toward their future. Your approach will be rooted in exceptional service, enthusiasm, and a deep commitment to exceeding expectations in this sales role. As an Admissions Specialist, you will collaborate with a supportive team while also having the autonomy to provide personalized support that ensures each student’s success.

This is a fully remote position that requires a strong and reliable internet connection (hotspot, DSL and/or satellite internet will not meet this requirement), a designated distraction-free work area, top-level productivity, and schedule compliance throughout every shift.

Essential Job Functions:

• Live Our Core Values: Embody and promote the Penn Foster Group Core Values in all interactions, ensuring every prospective student feels valued and respected.
• Supportive Enrollment: Use compassionate, hospitality-driven techniques to guide prospective students toward enrollment, serving as the welcoming and supportive first point of contact.
• Build Relationships: Develop meaningful connections with prospective students, laying the groundwork for a successful and collaborative educational journey.
• Inform and Empower: Provide accurate and need-specific information, empowering students to make informed decisions about their education.
• Facilitate Success: Guide prospective students through conversational sales, assist with the enrollment process, ensuring that each new student starts their journey on a strong foundation.
• Continuous Learning: Stay informed about Penn Foster Group’s programs and policies through departmental communications, ongoing training and development, ensuring you can offer the best guidance.
• Human-Centered Communication: Handle all communications with a casually professional and empathetic approach, ensuring every interaction prioritizes the prospective student’s humanity.
• Promote Engagement: Create awareness of the resources available to students, including Instructor support, Learner Success, and peer interactions.
• Identify and Address Challenges: Recognize potential financial, academic, motivational, and technological challenges and provide empathetic, personalized solutions.
• Proactive Outreach: Conduct follow-up calls and emails to answer questions, provide motivation, and encourage enrollment, supporting students every step of the way.
• Seamless Transfers: Ensure timely and professional transfer of student calls to the appropriate departments, maintaining a smooth and efficient process.
• Adaptable Work Environment: Perform effectively in both inbound and outbound call environments, adapting to business needs as determined by Contact Center Management.
• Timecard Management: Manage timecard efficiently by accurately recording work hours, submitting time off requests, and ensuring timely communication with your Supervisor regarding any discrepancies.
• Collaborative Communication: Regularly utilize email and company communication platforms to collaborate with team members and maintain open lines of communication.
• Achieve Performance Goals: Meet performance expectations as outlined by Management, contributing to the overall success of the team; including top-level productivity and schedule compliance.
• Additional Responsibilities: Take on other duties or responsibilities as needed, contributing to the dynamic and evolving needs of the organization.

Knowledge, Skills, Abilities:

• Tech-Savvy: Basic computing and troubleshooting skills are essential for success in this role.
• Problem Solver: A solutions-driven mindset with the ability to navigate challenges effectively.
• Sales Experience: Experience in sales is a plus but not required; we value a passion for helping others achieve their goals. Must be comfortable with first call resolution attempts.
• Conversational: Must be able to pivot in a conversation, depending on responses given by the other party.
• Reliable and Focused: Must have a reliable high-speed internet and power connection, as well as a distraction-free work environment.
• Educational Background: Proof of high school diploma or GED is required; college experience is preferred.
• Preferred - Not Required - Bilingual Ability: Proficiency in another language is a plus and will help you connect with a diverse student base.

About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.

This position is fully remote in AL, AZ, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, NC, NE, NH, NJ, NY, OH, OK, PA, SC, TN, TX, UT, VA, WA, WI only.