Monitors and takes corrective actions to restore services in production operations within the following areas: Data Center Operations, Desktop Operations, Network Operations, Server and Storage Operations, Cloud Operations and LAN/ID Administration.

• Monitors system and application dashboards for anomalies as defined by the assigned IT Service Area.
• Understands and works on resolving problems in the areas monitored under the guidance of a Senior or Lead Operations Specialist.
• Fulfills services from the Service Catalog of the area(s) supported (Desktop, Server, ID Management etc.).

Other Job Requirements

Responsibilities
Bachelor or Associates degree courses in Computer Science, Information Security, Programming, Data Structures and Algorithms.

General Job Information

Title
IT Production Operations Specialist

Grade
21

Work Experience - Required

Work Experience - Preferred

IT

Education - Required

Education - Preferred
Associate - Computer and Information Science, Bachelor's - Computer and Information Science

License and Certifications - Required

License and Certifications - Preferred

Salary Range

Salary Minimum:
$45, 655
Salary Maximum:
$68, 485

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.

This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.