This is a customer facing position responsible for providing support for his/her area of responsibility. The Business Applications Analyst 3 will round with business department designees as assigned in support of high levels of customer service, systems administration, and development. In support of upgrades and implementations, this person may help lead projects, assist in configuration, and the deployment of software and hardware. This position is responsible for training technical and non-technical staff, as well as write detailed documentation and training materials. This position is responsible for developing, creating, and modifying Business applications software or specialized utility programs.

· Obtains requirements through discovery, document analysis, business process descriptions and use cases, research scenarios, tasks and workflow.

· Pushes creative thinking beyond the boundaries of existing industry practices and client mindsets by asking thought provoking and clarifying questions.

· Evaluates and reconciles information gathered from multiple sources; distinguishes user requests from underlying needs, creates quality requirements documentation.

· Understands the necessity of project standards and apply them consistently; promote best practice application.

· Assists in the timely completion of large, complex projects, including timeline development and maintenance. Assists in the coordination of activities and data collection with requesting business units.

· Assists in the definition of test conditions. Helps develop accurate and complete test plans.

· Prioritizes tasks effectively and assists in managing multiple internal and external projects.

· Proactively seeks opportunities to broaden and deepen knowledge base and proficiencies.

· This position acts as an interface and point of liaison between the Business community and Information Systems.

· The Business Applications Analyst 3 must be organized and will work with some independence; frequently interacting with clinicians, hospital staff and others in the Information Systems department. To properly support staff, some travel between campuses and physician offices is required. Some interstate travel may be required.

· All duties should be carried out contributing to high system availability, company-wide projects, increased productivity, and security while keeping expenses within budget.

Customer Service

· Provides excellent customer service as reported by IS customers, especially within the IS Department.

· Adheres to the Behavioral Expectations Agreement.

· Projects and delivers an attitude of pro-active problem solving.

· Recognizes relationships with others is imperative to success.

· Reaches across groups within IS and across user communities to facilitate communications and rapport between all involved parties.

· Chooses to act in the best interests of others.

· Exhibits flexibility and innovation when working on solutions.

· Able to develop and maintain credibility with all customers.

· Interacts effectively with vendors in resolving issues arising from the use of system software and hardware.

· Assists customers with implementation, work-flow identification, and issue resolution of supported applications.

Quality of Work

· Works with the user community in satisfying their needs. Effectively manages work orders and/or project assignments. Meets project deadlines.

· Encourages the user community to actively participate in developing requirements, testing, and acceptance of the system.

· Effectively consults with other IT personnel to determine database requirements, equipment compatibility, and operating objectives.

· Maintains awareness of current technology.

· Able to diagnose and solve problems often spanning multiple environments in a business area.

· Demonstrates good verbal and written communication skills; documents and reports are clear and concise.

· Exhibits Initiative, Organization, and Time Utilization skills.

Quantity of Work

· Demonstrates a consistent level of performance while striving to maintain a steady level of productivity.

· Consistently demonstrates the ability to adapt to changes in the work load. Regularly accepts additional work and always is willing to adapt to changing priorities.

· Bachelor’s degree in Business or a Healthcare related field strongly preferred. Certification or experience will be considered in lieu of a degree.

· A minimum of 5 years application support experience, preferably in Healthcare; or a minimum of 5 years in patient care, ancillary or revenue cycle departments; or currently employed with KHI, in good standing, as a Business Applications Analyst 2 for a minimum of one year and meeting goal expectations to progress.

· Proven experience working with multidisciplinary workgroups, departments and individuals.

· Works with these groups in administering, designing and implementing/supporting systems at KRMC.

· Demonstrated high level analytic, implementation, and troubleshooting skills over a broad range of systems.

· Responsible for or participated on teams responsible for the build and maintenance of data and tables within systems.

· Possesses the knowledge to guide data extraction from databases in support of clinical, financial or statistical needs.

· Understanding of clinical/business workflow, systems integration, HL7, and security.

· Must be familiar in HIPAA\HITEC and Meaningful Use.

· Must be a good team player with strong people skills.

· Ability to communicate technical information to non-technical personnel.

· Must possess excellent verbal and written communication skills.

· Must have the ability to analyze and apply theory to practice skills

· Ability to work with others to create the best possible results is essential.

· Must possess the ability to maintain composure in difficult and stressful situations.