Join our dynamic team and lead impactful change in our Client Contact Center. Apply today to be part of a business with ambitious growth plans!

Job Summary: As a Client Contact Center Leader in our team, you will provide leadership and management for segments within our Client Contact Center, coordinating with global stakeholders and driving strategic initiatives.

Job Responsibilities:

• Oversee loan booking, funding, research, maintenance, payments, advances, and terminations.
• Set direction, policies, and guidelines for the team.
• Drive change initiatives, business strategy, and technology enhancements.
• Implement risk control processes and operational business models.
• Manage loan documentation, closings, audits, and operational risks.
• Develop team members, manage talent, and plan succession.
• Mentor, train, and assist new and existing team members.
• Create and implement departmental procedures.
• Lead resource planning, talent management, and diversity initiatives.
• Deliver exceptional client experiences in Equipment Finance.
• Set team performance standards and monitor overall performance.

Required Qualifications, Capabilities, and Skills:

• Undergraduate degree in accounting, finance, economics, or math (5+ years related experience accepted).
• Demonstrated leadership success (5+ years).
• Extensive experience in commercial loan operations.
• Experience reading and interpreting loan documentation.
• Excellent verbal, written, interpersonal, presentation, and negotiating skills.
• Strong organizational skills and ability to prioritize tasks.
• Strong customer service aptitude.
• Excellent interpersonal skills to influence and lead diverse teams.
• Experience in training and motivating individuals.
• Strong analytical, problem-solving, and judgment skills.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans