InterContinental Abu Dhabi is a prestigious 5-star hotel that blends luxury with world-class service, offering exceptional experiences to our guests. Our banquet and events services are at the heart of our commitment to excellence. We are currently seeking an experienced and dynamic Banquet Operations Manager to lead our events and banquet operations, ensuring every occasion exceeds our guests’ expectations.

As the Banquet Operations Manager, you will be responsible for overseeing the efficient and effective management of all banquet and event operations, ensuring flawless service delivery, and creating memorable experiences for our guests.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Operational Management: Oversee the daily operations of all banquet events, including preparation, setup, service, and breakdown, ensuring high standards of quality, safety, and guest satisfaction.
• Team Leadership: Lead, supervise, and train banquet staff, providing ongoing coaching and development to ensure a motivated and effective team.
• Client Liaison: Work closely with event planners, clients, and other departments to coordinate event details, ensure seamless execution, and address any concerns or last-minute requests.
• Quality Assurance: Monitor and maintain high standards of cleanliness, organization, and service during events, ensuring consistency with InterContinental’s brand standards.
• Budget & Cost Management: Assist in managing event budgets, control costs, and optimize resources while ensuring profitability for the department.
• Collaboration with Other Departments: Work in partnership with kitchen, front desk, sales, and marketing teams to ensure smooth execution of events and exceed guest expectations.
• Health and Safety Compliance: Ensure all operational procedures comply with health, safety, and legal requirements, creating a safe working environment for both staff and guests.

What we need from you:

• Experience: Minimum of 3 years in a supervisory role within banquet or event management in a luxury hotel or high-end venue.
• Education: Degree or Diploma in Hospitality Management or a related field.
• Skills:
  • Exceptional leadership and interpersonal skills with the ability to motivate a team.
  • Strong organizational skills and the ability to manage multiple events simultaneously.
  • Excellent communication skills in English (Arabic is a plus).
  • Sound financial acumen with experience in budgeting and cost control.
  • Strong problem-solving skills and attention to detail.
  • In-depth knowledge of banquet operations and hospitality standards.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.