Workflow Coordinator

Posted: Thursday, 02 April 2026
Valid Thru: Saturday, 02 May 2026
Index Requested on: 04/03/2026 02:39:38
Indexed on: 04/03/2026 02:39:38

Location: Phoenix, AZ, 85034, US

Industry: Legal Services
Occupational Category: 43-0000.00 - Office and Administrative Support
Type of Employment: FULL_TIME

1406 Epiq Global Business Transformation Solutions, LLC is hiring!

Description:

It' s fun to work at a company where people truly believe in what they are doing!

Job Description:

A Workflow Coordinator will be providing excellent customer service coordinating the workflow of the department and handling the administrative duties. A Workflow Coordinator must work with other Coordinators and Supervisors to assure smooth transition between shifts. The role will provide suggestions, be pro-active, and lead and motivate staff to ensure first-rate employee/staff relations. This position is located at our newly renovated Phoenix office and will work the hours of 8: 00p.m to 10: 00a.m Friday to Sunday.

Essential Job Responsibilities

  • Utilize organizational and communication skills, with a strong attention to detail and a pleasant and professional demeanor, to provide exceptional customer service to those attorneys and staff using the Word Processing Department

  • Manage and prioritize workflow during shift to meet attorney deadlines

  • Perform all duties of a Document Specialist when applicable

  • Coordinate workflow from and to other shifts using the Shift Status email, written instructions and/or verbal communication

  • Provide exceptional customer service through various forms of communication including work requests, emails, telephone, and messages

  • Work with Supervisor and Coordinators to maintain, update, and implement department procedures and instructions

  • Apprise Supervisor of problems or potential problems, including staff performance and/or employee relations

  • Assist in other Document Processing and Firm projects and functions as needed

Qualifications & Requirements

  • Associate’s degree, Secretarial degree, or equivalent experience

  • 5+ years’ experience in a legal document production environment and/or legal secretarial experience

  • Familiarity with legal terminology and law firm environment required

  • Advanced knowledge of Document Management Systems (DMS) and Microsoft Office applications (Excel, Outlook, Word, and PowerPoint)

  • Excellent skills in spelling, grammar, punctuation, sentence structure, and proofreading

  • Ability to organize and prioritize multiple assignments

  • Strong initiative required; ability to work independently with minimal direct supervision

  • Ability to excel under pressure and provide quality work product

  • Possess strong communication, interpersonal, teamwork and customer service skills

The Compensation range for this role is up to 28.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual' s location, skills, experience and qualifications.

This position is part of the Opensity Solutions team. For Information on Opensity’s benefits please visit opensitybenefits.com.

Opensity is a technology‑enabled managed services organization that helps leading law firms and professional services organizations modernize how their operations run. We bring together talented people, innovative technology, and integrated services to create scalable, efficient environments where teams can do their best work and grow their careers.

It is Opensity’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Opensity’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition, Opensity will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Opensity is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Opensity will consider for employment qualified applicants with arrest and conviction records.

Responsibilities:

Please review the job description.

Educational requirements:

  • high school

Desired Skills:

Please see the job description for required or recommended skills.

Benefits:

Please see the job description for benefits.

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