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Job Description:

The Workflow Coordinator delivers high quality customer service by coordinating requests and completing related administrative responsibilities. This role partners closely with other Coordinators and Supervisors to ensure smooth handoffs to processors and consistent, high quality. service. The Workflow Coordinator takes a proactive approach to identifying team needs, recommending improvements, and supporting staff to maintain strong working relationships and service standards. The scheduled shift of this position is 6: 00a.m to 7: 00p.m Saturday & Sunday; 10: 00a.m to 7: 00p.m Tuesday & Wednesday.

RESPONSIBILITIES

• Provide exceptional customer service to attorneys and staff utilizing the Word Processing Department through professional, responsive, and detail-oriented communication.

• Manage, monitor, and prioritize workflow during assigned shifts to meet attorney deadlines and service expectations.

• Perform Document Specialist duties as required, based on workload and business needs.

• Coordinate workflow transitions across shifts using Shift Status emails, written instructions, and verbal communication to ensure continuity of service.

• Communicate effectively through work requests, email, telephone, and messaging platforms to support timely and accurate job completion.

• Collaborate with Supervisors and fellow Coordinators to maintain, update, and implement departmental procedures and documentation.

• Escalate operational issues, potential risks, and employee relations concerns to the Supervisor in a timely and professional manner.

• Support additional document processing initiatives, firm projects, and departmental functions as assigned.

REQUIREMENTS

• Associate degree, secretarial degree, or equivalent combination of education and experience.

• Five or more years of experience in a legal document production environment and or legal secretarial role.

• Working knowledge of legal terminology and familiarity with a law firm environment.

• Advanced proficiency with Document Management Systems and Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.

• Strong spelling, grammar, punctuation, and proofreading skills.

• Demonstrated ability to organize, prioritize, and manage multiple assignments in a deadline driven environment.

• Self-directed with strong initiative and the ability to work independently with minimal supervision.

• Proven ability to perform effectively under pressure while maintaining accuracy and quality.

• Excellent communication, interpersonal, teamwork, and customer service skills.

The Compensation range for this role is 26.00 to 30.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual' s location, skills, experience and qualifications.

Click here to learn about Epiq' s Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you' ll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.