Receptionist/Clerical Assistant

JOB SUMMARY:

Represents EMPIRE in a professional manner. Displays a professional corporate image when assisting visitors. Performs receptionist duties for the front lobby. Provides general office support with a variety of clerical activities and related tasks to all areas as needed.

ESSENTIAL FUNCTIONS:

• Professionally administers phone calls, takes and receives messages for various personnel, transfers call to appropriate party.
• Greets visitors as they arrive in a professional, friendly, hospitable manner.
• Contacts the person the visitor is requesting. If unable to make contact, takes appropriate message.
• Provides clerical assistance to all departments upon request.
• Accepts assigned special projects and new tasks as position develops.
• Promptly opens front lobby area for operation at scheduled hours.
• Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.

ADDITIONAL RESPONSIBILITIES:

• Coordinates the pick-up and delivery of express mail services, such as FedEx, UPS, etc.
• Contacts the appropriate person upon receipt of a package or delivery.
• Works cooperatively with relief and shift coverage.
• Demonstrates excellent customer service skills and provides outstanding customer service to visitors and employees.
• Work collectively with all departments and personnel.
• Work within and promote corporate values.

KNOWLEDGE SKILLS AND ABILITIES:

• Must have sufficient skills to be able to enter data into Excel spreadsheets.

• Must have sufficient skills to be able to enter data into Excel spreadsheets.

• Must be flexible, provide back-up when the other receptionist is out of the office, or swap shifts.

• Organized, dependable, and willing to learn
• Able to manage time well and handle multiple tasks throughout the day
• Detail-oriented with good follow-through
• Comfortable using a computer and learning new systems
• Must have excellent Microsoft Office skills.

• Must be able to produce correspondence in Word documents.
• Must have ability to multi-task.

• Must be able to produce correspondence in Word documents.
• Must have ability to multi-task.
• Must have excellent verbal communication skills and phone etiquette.
• Must possess strong organizational skills.
• Must have the ability to gain knowledge of Empire locations and key staff to direct callers and visitors.
• Must have ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Must be able to work with minimal supervision.
• Ability to maintain consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Prefer 6+ months receptionist experience.
• Ability to communicate in Spanish a plus.
• Must be able to communicate (speak, read, comprehend, write) in English.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety-Sensitive Position.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually office moderate.