Join the Sonoran Health & Wellness team as a Front Desk Supervisor at Desert Mountain Club, one of North America’s premier private country clubs. Take the next step in your career and be part of an exceptional team in a stunning, world-class setting.

In this role, you will be responsible for supervising all Sonoran reception desk staffing and operations to ensure the delivery of a high level of service and professionalism to members, guests, and teammates by executing the Desert Mountain values and service standards.

The ideal candidate will be outgoing, friendly, and professional with a passion for serving others and dedicated to delivering excellent customer service. Two years of previous supervisory experience; managing staff and operations in a similar facility preferred. Customer service management experience in a resort, hotel, country club environment, with strong working knowledge of the health promotion and fitness industry. Prior experience with high-end clientele is preferred. Must have a valid driver’s license.

BENEFITS

Join a top 10, 5-Star Platinum Club of America and be a part of an exciting, challenging, and rewarding experience PLUS enjoy excellent benefits:

• Competitive pay
• Time Off - PTO and Sick Pay
• Annual Education Scholarship
• Professional Development Scholarship
• Tuition Reimbursement
• Medical, dental, and vision coverage
• Medical FSA and Dependent Care FSA
• FREE onsite medical clinic to all employees & their dependents
• FREE employee meals during shifts
• FREE golf and tennis
• Rosetta Stone
• Matching Retirement 401K Plan
• Retail discounts
• Pet insurance
• Employee uniforms provided

*Please note, benefits are dependent on your DOL Status (ex. Full-Time, Part-Time, Seasonal).

We believe our teammates are our greatest asset and are committed to fostering a culture of care, respect, and positivity with a sincere focus on the safety, health, and professional growth of every teammate. If you’re looking to join an incredible team, then Desert Mountain is the place for you!

JOB DETAILS

Responsibilities:

• Supervises Reception Desk operations to include phone system, member inquiries, reservations, staff schedule, comfort station, flyer board, ordering, opening, and closing Sonoran Clubhouse, stocking facility supplies, submitting work orders, among other duties.
• Scheduled to work alongside teammates at the reception desk.
• Provide admin assistance to Sonoran Clubhouse Director 10-15 hours per week.
• Manage time-off requests and provide coverage at the desk when needed.
• In collaboration with the Facilities team ensure the tidiness, stocking of supplies, and organization of the fitness areas, common areas, and studios.
• Responsible for hiring, staffing, scheduling, and training of the Reception Desk team.
• Coaching to Desert Mountain standards of service and professionalism.
• Assist direct manager with KPI reporting and tracking metrics to determine best business practices based on utilization.
• Attract and retain members by consistently providing excellent customer service.
• Supervising and managing staff members, planning, assigning, and directing work/projects, appraising performance, and annual individual/team goals.
• Collaborate with direct manager to prepare and manage departmental budget.
• Post Member information to communicate events, closures, changes, etc. Ensure all club information is communicated to all departments.
• Responsible for managing correct television and audio/ volume within clubhouse.
• Manage inventory of the lobby comfort station and office supplies, and order as needed.
• Manage newspaper orders and adjust seasonally based on demand.
• Conducts regular department meetings.
• Other duties as assigned by management.

Physical Requirements & Working Conditions:

• Required to stand and walk – Frequently
• Required to push, pull, lift and/or move up to 20 pounds – Frequently
• Required to push and/or pull up to 50 pounds – Occasionally
• Exposed to extreme cold and heat (non-weather) – Occasionally
• Required to work days, evenings, weekends, and holidays.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR COMPANY

Desert Mountain Club is one of the finest private residential communities in the world featuring world-class golf, indulgent amenities, and curated experiences. It is a private country club open to on and offsite property residents located in the elevated foothills of the beautiful Sonoran Desert in North Scottsdale, Arizona. The club spans across 8, 000 acres featuring:

• Seven signature golf courses (six of which are Jack Nicklaus & a par 54 championship course)
• Seven distinctive clubhouses – each with its own unique restaurant plus banquets
• An award-winning spa and fitness center
• Spectacular swim and tennis facility
• Dozens of hiking and biking trails

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