Delivery Manager, Workday HCM Operations & Maintenance

Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work.

Work You'll Do

As a Delivery Manager on the team, you will be responsible for:

• Serving as the primary client point of contact for Workday HCM Application Managed Services (AMS)/Operations & Maintenance (O& M) support - managing stakeholder expectations, communicating status, and maintaining strong client relationships
• Leading day-to-day delivery of Workday application support services, ensuring production stability, timely issue resolution, and alignment to client business needs
• Overseeing incident management, root-cause analysis, prioritization, and end-to-end resolution of production issues while meeting service levels and operational commitments
• Managing project plans, delivery timelines, budgets, risks, and executive reporting for ongoing enhancements, maintenance activities, and support initiatives
• Partnering with functional, technical, and client teams to design, test, and deploy Workday enhancements that improve system performance and user experience
• Coaching and overseeing delivery team members while driving process improvement, operational efficiency, and selected proposal or business development activities

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Insights, Innovation, & Operate offering provides key aspects of our clients' businesses with technology, data, and deep technical and human capabilities. Innovates and delivers creative, industry-centric solutions that streamline work and accelerate speed-to-value.

This opportunity sits within our Deloitte Center model, which is dedicated to driving impactful business services. It leverages Deloitte's scale and talent, as well as a center delivery model to provide high-quality, cost-effective service with standardized processes and procedures to serve businesses across Deloitte.

The Deloitte Center Model has a small-business feel with a big-business impact. With the resources of Deloitte and a community feel, the center model provides high-quality services to our clients. Center professionals work out of one of our specific Deloitte locations, and each location presents dynamic career opportunities for professionals to focus on their work with nominal travel requirements.

Qualifications

Required:

• 7+ years of professional experience delivering Workday HCM solutions
• 2+ years of AMS/O& M support experience with Workday HCM
• 1+ years of experience with leading the troubleshooting, optimization, and maintenance of Workday HCM
• Actively Workday HCM Certified
• Bachelor's degree
• Center Location & Travel Requirements:
• Hybrid Work Model: Operate under a hybrid system requiring residence within a commutable distance to one of the Center locations (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub locations (Atlanta, Charlotte, Dallas, Houston, and Philadelphia)
• Co-location Expectation: Spend up to 30% of working time co-located at an assigned office for orchestrated opportunities, including projects, practice sessions, training, and Moments That Matter at a Deloitte Center location, Geo-Hub location, approved site, or project location
• Travel Requirement: Maximum of 10% overnight travel for client or project purposes
• Relocation Requirement: If relocation is necessary, complete the move within 12 weeks from the start date to reside within a commutable distance
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• Prior experience with Workday AMS/O& M for government clients
• Prior management consulting experience